March 2009 Archives

One of the most fascinating and provocative pieces of writing I’ve read in a long time was the text of a speech given by Leland Maschmeyer at a graphic-design conference at Princeton University. Maschmeyer was the only non-graphic designer to present at the conference.

Instead, he’s the director of strategy at a design firm. But he describes his job this way:

My take on it is that I’m a storyteller. My job is to find and tell the stories that I think my companies and my designers can become a part of and contribute to. This is a crucial function given that the stories we tell can change our orientation to the world, reframe our responsibilities and open opportunities we didn’t know existed.

Maschmeyer than proceeds to tell a series of stories aimed at changing his audience’s orientation to the world. I know he changed mine.

TransatlanticCable.jpg He begins with a historical perspective — 1860s London, an era in which breakthroughs such as laying the Transatlantic Cable were “a symbol of how man not only could, but WAS overcoming his physical limitations and the natural obstacles presented to him. This is probably why the copy [on the picture at right] reads ‘The Eighth Wonder of the World,’” Maschmeyer notes. He continues: “Oh yeah, and look at the heavily traffic ocean in between the countries. Each represents increases in commerce and national growth. All thanks to technology. The pursuits of industry, efficiency, productivity and scalability were the things that uplifted all of humanity. These were the most important pursuits of the day.”

By way of contrast, Maschmeyer then skips ahead to post-WWII America, when we began to sort ourselves into” ideological ghettoes,” becoming a nation of “self-focused collectives,” of which he gives numerous examples: plummeting memberships in social/charitable/service organizations, as well as in labor unions, and youth groups like Boy Scouts and Girl Scouts; the ballooning number of parents who are homeschooling their children, “shield[ing] their kids from community values, from community interaction and shelter them in an environment where the kids learn only what the parents approve of and show them;” dating services that cater to like-minded singles (e.g., conservatives); news broadcasts that are no longer objective overviews, but instead agenda-setting slants from a political perspective (e.g., Fox News for conservatives, MSNBC for liberals); giant shopping-mall-like churches with “campuses” that are communities unto themselves; and entire towns that share an ideology, such as (Ron) Paulville in Texas, which its Web site says comprises: “gated communities containing 100% Ron Paul supporters and or people that live by the ideals of freedom and liberty.”

Says Maschmeyer:

In our hyper-connected world where access to people and information have never before — in the history of mankind — been so easy, we are choosing to communicate with only the people and consume only the information that reinforces our worldview, sense of self and ideas. We are not communicating with the parts of the world that are at odds us.
The result, he says is “empathy deficit disorder.” “… We cocoon ourselves in the information and people we want to see and read because they make us feel good about ourselves,” Maschmeyer says. “… But … without a commitment to amplifying empathy in the world, we won’t be able to achieve the compromises necessary to the collaboration necessary to overcome the environmental and social issues that plaguing our world. If we continue to live without empathy, we will continue to key our opponents’ cars and see other peoples’ problems as not our problems. Empathy is critical to our communication future.” Now, Maschmeyer kind of loses me with his suggestion for transcending our ideological ghettoism, “relational art,” although Maschmeyer’s championing of 19th-century poet Matthew Arnold shows how art can broaden our horizons. Quoting from Arnold:
Art [can be] the great help out of our present difficulties: art turns a stream of fresh and free thought upon our stock notions and habits which we now follow mechanically imagining that there is a virtue in following in them.

So, yes, art can surely play a role in getting us to see beyond our “self-focused collectives.” It’s just that Relational Art, to me, doesn’t feel like nearly enough.

Still, Maschmeyer evoked change in me through his stories. I am certainly guilty of seeking out like-minded folks. In social-media venues, particularly Facebook, I am friends with some former students whose political views could not be more opposed to mine. When they express these views, I am often tempted to unfriend them. But after I read Maschmeyer’s speech, I realized I will be a better, more well-rounded person if I open myself up to other views.

This trend toward ideological ghettoism is dangerous but not much discussed. As global citizens, we need to be aware. Reading Maschmeyer’s speech — and stories — is an excellent start.



Entry by Kathy Hansen. Learn more.

 

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An interesting kind of storyteller I’ve come across is the small-business person who creates video montages to help folks and families celebrate weddings, births, graduations, and the lives of loved ones. Cathie Dodd, whose partners include her sister Juli and a family friend, Julie Wilkerson, operates Tears of Joy Video. CathieDodd.jpg

Bio: You can find some biographical material about how Cathie and partners started their business here.


Q&A with Cathie Dodd:

Q: How did you initially become involved with story/storytelling/narrative? What attracted you to this field? What do you love about it?

A: My sister and I (who do this business together) have always loved storytelling, since we were little. Our mother didn’t read us stories; she told us stories from her own experiences, and her family. Family photos were also important to the family, and she was scrapbooking before it became known as that. All her albums told stories. As my sister and I got older, we both became interested in photography and film. Pictures had to tell a story, and even in our spare time we found making movies with our friends seemed a great way to spend a weekend. Then we started doing weddings, my sister doing pictures and I doing the videos. For a while I also did photography. But it wasn’t till after my mom died and my dad asked us to do his biography that we really saw the power of storytelling with pictures and film. We made our own memories come alive, and the part of my mom came alive with them. We realized that with this film we had saved a part of our family history forever. From that film came many requests from friends to create one for them. We get the same type of pleasure creating the stories for our clients as we did when creating it for ourselves. Every one of our clients say the first time they watch a video we created, that they are hit with a wave of emotion. Thus came our business name, Tears of Joy Video. I have heard from our clients that these stories become like a glue to pull their families together. It constantly reinforces in me the power stories have in our lives.

Q: The Tears of Joy Video Web site notes that “Creating a video montage project can be quite overwhelming.” What you find are some of the most overwhelming and difficult parts, and how do you overcome them in working with your customers?

A: When we create their personal stories on video, they are overwhelmed about which pictures to use and how to organize them. We talk to them about what they want to convey, what type of things to include and how to break the pictures up in categories. Then if they can’t come up with it, we suggest titles for each section and songs they might use for the pictures they provide. We also give suggestions on interviews they might want to include on video, or film clips they could use. We help them shape the project into as story by asking questions and trying to find the type of story they picture in their minds. Most of our clients say the videos are much better than they could ever have imagined.

Q: Do you have a favorite video that your company has produced? What makes it your favorite?

A: Each time I do a new project, it always becomes my new favorite. But I do have a couple of them that are special to me. I created a birth story for a friend, and she allowed me to use it online for our marketing and for a midwives site that was recommending our services. You can watch it here. The video really tells a story, but I think it is also interesting because it was the first water birth I ever saw.
My second favorite is one we created for fun with my nieces. My 10-year-old niece wrote the story and directed it, and my other nieces acted in it. I loved this, one, because it is so cute, and two, because it helps us train my nieces in the importance of storytelling-as well as how to use video to get those stories told. Take a look at their video:

Q: The storytelling movement seems to be growing explosively. Why now? What is it about this moment in human history and culture that makes storytelling so resonant with so many people right now?

A: I think stories have always been there; it’s just now people feel more disconnected than any time in history. With divorces, many are searching for family roots. Also I have heard it said that people are more in a cocoon state. With crime and terrorism many people feel safer to stay home. But they reach out to strangers through email and social networks. A good way to connect with people on social networks is with stories
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Read the rest of this Q&A in the Extended Entry.



Entry by Kathy Hansen. Learn more.

 

It’s always a treat to come across resources that truly reflect the career portion of A Storied Career. I love the idea behind Pursue the Passion:

The goal of Pursue the Passion is to get people to think differently about career paths. We want current and future workforces to not only realize that they can be passionate about a career, but we want to provide them with the tools to do so.

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Pursue the Passion tends to use the word “interview” rather than “story” to convey the way folks talk about their careers on the site. But it is through story that they communicate their passion for their careers. The purpose is to open minds to career paths they might not have previously considered:

Career interviews expose people to career possibilities. These career interviews come out of our yearly tours and from people we have the pleasure of speaking with between tours.


Entry by Kathy Hansen. Learn more.

 

I am very psyched that I actually recruited someone — my new virtual friend Craig DeLarge — to attend all three days of International Storytelling Weekend in DC.

Maybe continued buzz from the organizers will help. From Steve Denning:

This year, the Storytelling Weekend at the Smithsonian and the 4H Center is about a different way of communicating about work, a different way of looking at work, a different way of thinking about work, a different way of managing, a different way of leading. It’s not too much to say that we are talking about a profound mental revolution. This is a passionate effort to create a better workplace.
Like to find out more? Listen to Noa Baum, one of the speakers for Thursday, Friday, and Saturday, discuss the upcoming weekend.

Denning also interviewed Gerry Lantz, who is speaking during Saturday (April 18) Golden Fleece portion of the weekend, and Hollywood mogul and storytelling guru Peter Guber, who is speaking at the Friday (April 17) event.



Entry by Kathy Hansen. Learn more.

 

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See a photo of Mike, a link to his bio, and Part 1 of this Q&A, Part 2 of this Q&A, Part 3 and Part 4.


Q&A with Mike Wittenstein (Question 5):

Q: Your company’s Web site states: “Storymining helps you hear the real voices of your customers.” You and your company seem to believe that the customer-experience story is the most important one an organization can tell. Without giving away all your secrets, can you talk a bit about the Storymining process? Have you encountered organizations whose customers have very few positive things to say about the company? How do you turn around a situation like that?

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A: Storyminers is a business strategy studio with a focus on customer-experience design. Storymining™ is the trademarked name for the proprietary process we use. The “secret” is this: We teach our customers that brands make promises that their businesses must keep. We show them why the best service brands use customer experience as a differentiator and as a way to achieve sustainable competitive advantage (the holy grail of marketing). Then, we take them through a process of finding the soul of their business — their story. Clients are often surprised to find out that it’s not their story that becomes the focus of attention. Rather, it’s the story a contented customer tells their friends and colleagues about the experience they just had. The retelling of customer experiences as stories is the genesis of word-of-mouth. By focusing the entire business on the stories customers tell their friends, the entire business becomes focused on the customer and the experience they provide to them. In my opinion, that’s the beginning of a great brand!
The rest of the Storymining™ process involves change management, organizational alignment, process, training, people, and technology. Once we have the story, we can engineer the right kind of experience. With the detailed experience design in hand, we and the clients’ teams can determine the operational requirements for the business to deliver on its promises. Once we know what the business has to do, we work with clients to help them figure out the best ways to do it. This may involve drawing pictures of who owes what to whom and creating other governance tools such as Governing Principles and a Reason For Being.
It’s not uncommon to run across prospects, whose promises are unfocused and weak, or whose operations are sloppy — to the point that there is no good experience or good story to tell. If, through our due diligence, we find that the people in the organization aren’t honest, don’t care about their own employees, or don’t want to listen to the voices of their customers, we simply won’t engage. For those clients we do take on, if they decide not to do the hard work of changing the way they work to create better value and better outcomes for their customers, we also disengage. Working with those visionary, intrepid and people supporting leaders who are left is a great deal of fun and the work is quite easy. Generally, they are very excited about having the tools they have been looking for to make their brands better. It’s all about delivering a better customer experience, based on a great story that yields raving fans.
Interestingly, as Frederick Reichheld proved in the mid-90s, treating your employees well leads to happy customers. And happy customers lead to happy shareholders. In summary, a great story supported by a great experience, helps improve the bottom line. I think the world is ready for that message now and I’m excited to be a part of the community is helping to make it available to mainline businesses.
Personally, I’ve found it quite interesting to witness the transformation as hard-nosed, bottom-line-oriented leaders make the transition from believing that their businesses make money (only the US mint can really make money) to realizing that their operations must deliver highly engaging experiences to win the attention — and loyalty — of their customers.


Entry by Kathy Hansen. Learn more.

 

As I thought about a blog entry for my birthday, I wondered: What’s the most self-indulgent entry I could possibly make? Last year, I posted a little video about myself on my birthday.

It’s kind of a milestone birthday. Not one that ends in a zero, but one that ends in a five. KatBirthday.jpg

I think for my self-indulgent birthday post, I will celebrate all the wonderful blog gifts I’ve had since my last birthday:

  • Readers: I now have more than 150 most days; one day in the past week reached 175. Those are pretty tiny numbers in Internet terms, but they represent steady growth, and I am grateful for every reader.
  • Commenters: Thank you for all thoughtful and supportive comments of the last year. Keep ‘em coming.
  • Redesign: Well, this one wasn’t a gift; A Storied Career’s parent, Quintessential Careers, paid dearly for it. But I’m still grateful to have a nicer, more reader-friendly blog as of last May. Still frequently question my adamant decision to stick with Movable Type, which I do not consider to be intuitive to use. But if it’s good enough for Barack Obama …
  • Q&A interviewees: The fact that 32 brilliant story practitioners (including seven not yet published) have responded to my Q&A queries is possibly the greatest gift I’ve received in the last year. Many others have committed to the project (if you are one of them, your Q&A is always welcome; no pressure).
  • Resources: I am thankful for the gift of a never-ending flow of fascinating story resources and information that guarantees this blog will never want for material.
  • Learning opportunities: I’m grateful for events like International Storytelling Weekend in DC and Terrence Gargiulo’s wonderful webinars and fantastic books that have contributed to my storytelling learning.
  • My own book: To be honest, when I wrote a popular-press manuscript to accompany my PhD dissertation, I wasn’t that optimistic that it would be published. I’m so tickled that JIST Publishing found value in Tell Me About Yourself and that people seem to be interested in it. Having a storytelling book makes me feel like even more a part of the storytelling community.

And I think that’s my final point: I’m grateful for the wonderfully generous storytelling community — always willing to share.

Happy birthday to me and thank you for the gift of being you and for being here.



Entry by Kathy Hansen. Learn more.

 

During my PhD program, one of my doctoral committee members suggested I look into semiotics and storytelling. I was interested, but I had plenty of other storytelling material to digest, so I never explored semiotics, which Wikipedia defines as “the study of sign processes (semiosis), or signification and communication, signs and symbols, both individually and grouped into sign systems. It includes the study of how meaning is constructed and understood.”

Recently, though, I came across two remarkable examples that I think nicely illustrate the ability of signs and symbols to tell stories — and hence, make meaning.

The first comes from Xu Bing, whose spare Web site depends on the visitor’s ability to navigate signs. More amazing is Xu Bing’s project — Book from the Ground, “a novel written in a ‘language of icons’” that Xu Bing has been “collecting and organizing over the last few years. Regardless of cultural background, one should be able understand the text as long as one is thoroughly entangled in modern life.”

Here’s a sampling: XuBing.jpg

You can “read” more here.

The other example is this short video from the terrific series of TED talks. It consists of storyteller and poet Rives using typography/emoticons to tell a tale. Would we say this example is less successful (yet highly entertaining) than Xu Bing’s because it requires narration and explanation of its symbols to tell the story?



Entry by Kathy Hansen. Learn more.

 

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See a photo of Mike, a link to his bio, and Part 1 of this Q&A, Part 2 of this Q&A, and Part 3.


Q&A with Mike Wittenstein (Question 4):

Q: If you could share just one piece of advice or wisdom about story/storytelling/narrative with readers, what would it be?

A: Listen. No matter how good you are or think you are already, make the effort to continuously improve at this skill. Listening and storytelling skills go hand in hand.

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Many people believe that storytelling is about talking, or relating one’s past experiences or making something up. Good storytellers are, first and foremost, great listeners. They have the ability to find important details and small nuances, and to put words to hard-to-describe feelings and emotions. These are the essential ingredients story consumers need to process what they hear and create their own meaning. Without those valuable little clues, stories are nothing more than poorly written, foreign-language instruction manuals, taking us step-by-step through difficult to understand processes with poorly illustrated pictures.


Entry by Kathy Hansen. Learn more.

 

A couple of weeks ago, I “attended” another one of Terrence Gargiulo’s fantastic webinars. As I’ve written before, these webinars are always so well done. So professional. None of the technical glitches and fumbling around I so often see in other webinars — and trust me, I’ve attended a lot of webinars in the last year. Great slides. Bonus handouts. And Terrence is so respectful of attendees’ time with his concise, 40-minute sessions. Did I mention that Terrence’s webinars are free? You just can’t beat that, and if you are interested in storytelling and communication, you must try one of his webinars. (And wouldn’t it be silly of me to rave this much without directing you to his Web site?)

Anyway … his webinar two weeks ago had the added value of a special guest, Madelyn Blair, a superb presenter and a force of nature.

Boat on Ocean Dan Beck.jpg Madelyn talked about how to keep knowledge current, the subject of her upcoming book, Riding the Current, which she also touched on in her Q&A with A Storied Career:

I hope to use story to help people discover ways in which they can keep their knowledge current. We live in a world where information and knowledge comes at us at a pace that can’t be absorbed. Moreover, we are able to go after specific knowledge with an ease that has never before been offered. Yet, how to manage this barrage? Through the use of story, I hope to show that there are many, many ways in which individuals, teams, even organizations can keep themselves appropriately current. … it is a book filled with the stories of people who have figured out how to do this along with a process for the reader to create what works best for them.

It really is ironic, isn’t it — that we have more information than ever coming at us, but that deluge makes it harder to stay current. I’ve felt that especially since I’ve been engaging in hardcore Twittering. I find myself constantly having to make decisions about how much of the info that comes at me I actually need to learn to stay current. In addition, I have diverse interests and professional areas in which I need to keep current. Readers here see my attempts to keep up with the storytelling side. But then there’s the huge part of my professional life dedicated to helping folks manage their careers. And lots of other stuff …

In a wonderful chapter from Riding the Current that Terrence shared with webinar participants before the webinar, Madelyn suggests some excellent ways. One is the concept of the Practice Partner, someone whose role is to “help create and hold for you a climate in which you can think and learn. In this climate, the Practice Partner is willing to listen carefully to your thoughts, ask questions to help you explore them more deeply, encourage outlandish ideas, praise your successes, and give you time to finish your sentences.”

The other suggestion that especially resonated with me came in an after-webinar handout (yes, Terrence and Madelyn provided an embarrassment of riches) in which Madelyn tells her personal story of setting boundaries for the areas she felt she needed to keep current on. She started with a list of forces that affected her business. Next was a list of the areas she truly enjoyed. She then took these two lists and stripped them down the topics that built on each other or supported a trend relevant to her. What a great technique. Can’t wait to put that one into practice.

Heck, I can’t wait to read the whole book.

[Image credit: Seaside (CA) Art Gallery, Boat on Ocean, Dan Beck: http://www.ci.seaside.ca.us/Art_Gallery.html]



Entry by Kathy Hansen. Learn more.

 

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See a photo of Mike, a link to his bio, and Part 1 of this Q&A, and Part 2 of this Q&A.


Q&A with Mike Wittenstein (Question 3):

Q: What future trends or directions to do foresee for story/storytelling/narrative? What’s next for the discipline? What future aspirations do you personally have for your own story work? What would you like to do in the story world that you haven’t yet done?

A: I honestly believe that story will become a synonym for strategy. Alan Kay said, “The best way to predict the future is to invent it.” Story is one way to do that. Simply writing a story about a business’s ideal future state helps socialize the idea internally and align various departments toward it. And, story is much easier to understand than a PowerPoint presentation. At Storyminers, we use storyboards to portray a visual representation of a client’s strategy and to capture all of the clues that make their signature experience compelling. After that, we write the actual story, using words.

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On the personal front, I’m co-authoring my first book, titled Go Away! with Randy Sekeres. The book is about the unwritten customer experience rules that many companies break — and how not to do the same thing in your own business. Randy is a truly gifted writer, and I’m learning so much from the process of working with him. Oh, I suppose I should take the opportunity to use this interview to plug the book. You can sign up for a prerelease notice by going to www.MikeWittenstein.com


Entry by Kathy Hansen. Learn more.

 

As I told my new “discovery,” Andree Iffrig, I’m amazed that after nearly four years of combing the Internet for storytelling materials, I had never before come across Andree’s work. Andree has agreed to respond to a Q&A, so I’m hoping to learn more about what sounds like a fascinating journey from her beginnings as an architect to her current life as a writer who “uses her broad background in environmental design and community development to investigate trends in architecture and urban design.”

In addition to her intriguing career, Andree has developed an approach to organizational storytelling that is not quite like any I’ve seen. While leadership and management play a role in her approach, Andree champions what I would describe as “worker storytelling” aimed at creating friendlier workplace communities. She also writes about (and, I suspect, does more than write about) communities of inquiry — peer-learning groups that meet outside of workplaces, enabling workers to “cultivate deeper meaning” in their work lives through storytelling.

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Best of all, she offers wonderful resources:

Read about her sustainability work here.



Entry by Kathy Hansen. Learn more.

 

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See a photo of Mike, a link to his bio, and Part 1 of this Q&A.


Q&A with Mike Wittenstein (Question 2):

Q: The culture is abuzz about Web 2.0 and social media. To what extent do you participate in social media (such as through LinkedIn, MySpace, Facebook, Twitter, YouTube, Second Life, blogs, etc.)? To what extent and in what ways do you feel these venues are storytelling media?

A: Like many others, I’m experimenting with various kinds of social media. The hardest part for me is determining the right formula for time spent and value received by others — and for my business. For people who market by their names, such as authors, doctors, speakers, trainers, accountants, and many other professionals, I have found a name-promotion service by QAlias to be extremely effective. They have a deal with the major search engines to put your name at the very top of the left hand side of Google, Yahoo, Microsoft and other search engines. Try it. Google “Mike Wittenstein” and see what happens. Sign up and you can get the same results.

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Someone recently told me about the notion of “ambient awareness”. It’s an academic term that describes our interest in the small and continuous goings-on of others. Much like a soap opera, where we sit glued to the TV screen to find out what happens next to one of the doctors in “General Hospital,” Twitter, micro-blogging, LinkedIn, many of the social media sites give us the opportunity to read a diary-like synopsis of our friends’ lives. The disadvantage may be the clutter of intermittent interruptive communications. The advantage may be a sense of connectedness it seems to generate. I remember mentioning to someone I hadn’t seen for a while something about the details of their life I learned on-line. They smiled. So did I.
What will become of all this social media, innovation, and energy? It’s too early to say, but, if this “stuff” goes the same way as software, sites that are popular today may become features of larger programs tomorrow. It’s been that way with traditional software, with automobile brands, and in financial services for many years. I don’t see that pattern changing very much with regard to social media.
I also believe that the staccato nature of this kind of storytelling makes it more important for each of us to become better communicators. In order to be understood by others, especially over long spans of time, we have to learn how to say what we mean and mean what we say.


Entry by Kathy Hansen. Learn more.

 

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When I came across Mike Wittenstein’s site Storyminers, I knew I wanted to learn more about how he captures customer-experience stories.

Mike-Wittenstein.jpg storyminers.jpg The Q&A with Mike will appear over the next five days.

Bio: Mike, a seasoned marketing/branding/operations/strategy execution veteran with more than 20 years of experience at both large and small firms, is chief experience officer at Storyminers. Focused primarily on service companies, Mike has a long track record at designing and delivering service innovations that help brands become more appealing — and more profitable. Mike has influenced key decisions at Air Canada, Apple, AT&T, Carlson/Wagonlit, CarMax, Delta Air Lines, Diversakore, Goodwill Games, Holiday Inns, IBM, iPay Technologies, Kinko’s, McDonald’s, MCI, SOHO HERO, Southern Company, Turner, US Forest Service, Val-Pak, and Wingate Inns. A former e-visionary at IBM, Mike introduced then revolutionary ideas that are now common. He also founded GALILEO, one of the nation’s first interactive agencies. Mike earned an MBA in international management from Thunderbird and a BA in foreign languages and cultures from the University of Florida. Mike represented the United States in exchange programs to the former Soviet Union and to Brazil and he speaks four languages.


Q&A with Mike Wittenstein (Question 1):

Q: How did you initially become involved with story/storytelling/narrative? What attracted you to this field? What do you love about it?

A: During the grade school years, my parents sent me to Hebrew school to prepare me for my Bar Mitzvah. Year after year, we learned the same Bible stories, albeit with more details and added moral lessons each time around. Once, in junior high school, one of my friends used a Bible story that they had learned at (Christian) Sunday school to make a point. I shared a couple of the differences I noticed from the version of the story I learned and quickly found myself on the other side of a verbal fight. It was at that moment I knew the power of a good story. Not only can storytelling inform. It can stir one’s soul.
It wasn’t until two more decades past, that I learned the importance of story in day-to-day business communications. I co-founded one of the country’s first new-media agencies, Galileo, in the early 90s. My partner and the company’s creative director, Jackie Goldstein, taught me to never let technology interrupt the flow of the client’s story. What she did with evocative and beautiful imagery, I learned to do with words. As we learned to combine our efforts effectively, our level of success increased.


Entry by Kathy Hansen. Learn more.

 

Late last year, I discovered that someone had written and distributed a press release that used some of my work in it without giving me credit, a not-uncommon occurrence when a large body of one’s work appears online. The press release was picked up and published by at least 10 sites.

One hundred percent convinced of the righteousness of my quest, I pursued the issue with the offender and particularly the offender’s employer (because the offender passed me off to a supervisor without ever directly responding to me). I was met with nothing by arrogance and threats.

I debated long and hard about whether to pursue the issue, which stuck in my craw and made my blood boil whenever I thought about it. But given the other party’s arrogance, I concluded that pursuing the offense would only fill me with toxic feelings and not get resolved without legal intervention, and I didn’t feel hiring an attorney was worth it. NoCutandPaste.jpg

So, I decided to drop it. Then I read an interview with SMITH Magazine’s Larry Smith on a site called The Rumpus. Regular readers know I’m a big fan of SMITH and its Six-Word Memoirs and have blogged about them multiple times.

Larry Smith’s situation was similar to mine. McGill University had used the six-word form to describe faculty and students without referencing the fact that SMITH was the inspiration for their six-word project. “… When someone essentially mirrors the exact ‘six-word memoir’ concept, we’d just like a nod — it’s the right thing to do,” Smith said. And that’s all I had asked for — either that the offender request that the sites that published the swiped material remove it or that they credit me for it.

What especially struck me about the situation was that my offender was also an academic. I could not avoid a feeling of disgust for the arrogance of academics who would never put up with this kind of theft of intellectual property from their students but who think nothing of practicing it themselves. It’s a little like Richard Nixon saying in Frost/Nixon that when the president breaks the law, it’s not illegal.

So, here’s the full story: The material in question was a set of unusual job-interview questions that appeared in an article I wrote on that subject a number of years ago. Some of the questions were standard oddball queries that most people have heard, such as “If you could have dinner with anyone from history, who would you choose?” Others, however, were questions I had crafted myself for use in mock interviews with my students.

The list of 15 questions credited to the offender appeared with the exact same wording and in the exact same order as in my article. A few other passages and phrases from my article were suspiciously similar.

I contacted the person, a staff member at a very large, well-known East Coast university, not in an accusing way, but more in the spirit of “let’s look at how this happened and see what can be done to fix it.”

I never once heard directly from this person. Instead, I heard from a dean, whose position was that interview questions are in the “public domain.” I can partially accept that position; after all, I would never presume to claim authorship for questions like “Why should I hire you?” or “What are your weaknesses?” But, again, these were unusual questions, some of which I had composed myself. And even if we accept that interview questions are in the public domain, why would this offender use the exact wording of my questions in the exact order? And how difficult would it be to simply indicate that the questions came from my article?

This dean went on to outrageously suggest that perhaps I had stolen the questions from the staff member and to threaten that if I contacted the outlets that ran the press release to ask them to credit the questions to me or remove the article, the school would take legal action against me.

Reading the interview with Larry Smith just reinforced the imperious attitude of academia. They can do no wrong but would never let their students get away with failing to credit a source.

In the Larry Smith case, however, the university did give in and credit SMITH for the six-word memoir concept — after a reporter wrote about it.

My approach here is to ventilate, get it out of my system, and see what my readers think. Obviously, I am sufficiently intimidated by these academic bullies that I am shielding the identity of the university, dean, and offender.

So what would you do? Forget it and move on? Engage an attorney? Pursue the issue on your own?



Entry by Kathy Hansen. Learn more.

 

Seth Kahan posted to the WorkingStories e-list of the Golden Fleece group wondering why the blog entry he posted on his Fast Company Expert Blog, Leading Change, on Feb. 12 generated a request for a book proposal, an offer of representation by a literary agent who wants to shop a book proposal around, and a ranking in the top 10 of blog posts (in terms of visitors) among February’s Expert Blogs.

Here’s a snippet from the entry, which is titled, “When on Fire, Practice Judo!:”

Philip Anschutz, the American businessman with an estimated net worth of $7.8 billion, started in the oil business drilling his own wells. His first efforts in the 60s were unsuccessful, turning up one dry hole after another. When he finally hit oil, everything looked great… for a day. A crisis followed which he called “the most important single event” in his business career. A well he owned caught fire!
Anschutz heard that Universal Studios was making a movie called Hellfighters about the legendary oil-field fire-fighter, Red Adair (who later put out the oil well fires in Kuwait during the Gulf War, 1991). Anschutz persuaded Universal to pay $100,000 to film Adair putting out his well fire for their movie. The studio cut the check. Adair put the fire out. Anschutz pocketed a profit and saved his business. The footage is in the movie.

Seth says: “Now, I did not do anything special to promote this entry — nothing I didn’t do for my other entries that month. But, clearly this post was different. Why do you think that is? I’d like to know. Can you tell me?”

How would you answer Seth?



Entry by Kathy Hansen. Learn more.

 

It would be a little difficult to fully celebrate World Storytelling Day on A Storied Career in the spirit intended — given that it is a celebration of the art of oral storytelling. Here’s how the World Storytelling Day site describes the event:

WorldStorytellingDayLogo.jpg

World Storytelling Day is a global celebration of the art of oral storytelling. It is celebrated every year on the spring equinox in the northern hemisphere, the first day of autumn equinox in the southern. On World Storytelling Day, as many people as possible tell and listen to stories in as many languages and at as many places as possible, during the same day and night. Participants tell each other about their events in order to share stories and inspiration, to learn from each other and create international contacts.

This year’s theme is neighbors. Here’s a little more about the day and about preparing a story — from Andree Iffrig.

Though all the following are not fully in the oral storytelling spirit of the day, I thought I’d use this space to list what some of my Twitter “neighbors” have been saying about storytelling in the past few days:

  • Debuting today for World Storytelling Day is Tactical Nomadic Storytelling, an art project by Pattie Belle Hastings that combines live storytelling and props with mobile digital media (visual and audio). The project is described as comprising a “mobile storytelling projection unit and a series of trickster stories that combine video/animation, audio, mobile devices and live performance.”
  • In Second Life, you’ll find Virtual Macbeth participating in the The Virtual Worlds Story Project Presents: The Second Life Story Quest, a project running in as part of the celebrations of World Storytelling Day. From the organizers:
    The Story Quest brings writers from around the globe to participate in a fun-filled and challenging story writing exercise to celebrate World Storytelling Day. With five genres to choose from, writers will travel to a variety of sims, collect clues, and use elements of those sims to craft their stories.
  • Storytelling continued to be a significant topic at South By Southwest (SXSW) festival/conference with much Twitter buzz focused on a Tuesday panel called The Future of Visual Storytelling is Interactive — Or Is It? Panelists included Panelist Victoria Ha, James Milward, Mark Pytlik, Phil Stuart, and Rick Webb. Here’s how the SXSW Web site described the panel:
    Whether online, on mobile phones, DVD or in physical spaces, the way we tell stories is … changing. What is the future of telling visual stories, with the reality of shorter attention spans, clickable culture and evolving technology that enables new ways to display and interact with cinematic content and narrative. This panel explore[d] the opportunities, challenges, technical and usability issues and whether any one actually cares about interactive films.
    At Cover It Live, you can read a transcript of the panel’s discussion. One blogger self-described as a Ph.D. candidate in comparative literature at Indiana University and a narratologist was disappointed with the panel, concluding that its members “had really little understanding of what narrative was.” A snippet:
    The model that was presented within the first five minutes was shockingly binary: on the one had we had the “passive” story-telling (which implied linear narrative models) on the other end of the spectrum we have “interactive” (which was egregiously labeled as “open-ended”).
  • The Twitterverse also buzzed this week about Best NOTES on FILMMAKING and STORYTELLING on the NET.
  • Huge buzz yesterday about an article on Advertising Age, Data Visualization Is Reinventing Online Storytelling, in which Garrick Smith writes about visualizations that change the way we “create and consume narratives about events, products and services.” I’m having trouble seeing narrative/storytelling in the examples he cites, though I marvel at the amazing things being done to help us visualize data.


Entry by Kathy Hansen. Learn more.

 

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See a photo of Susan, a link to her bio, Part 1 of this Q&A, Part 2, Part 3, and Part 4.


Q&A with Susan Luke (Question 5):

Q: Does the current economic crisis make it harder or easier to get buy-in to the importance of “understanding the strategic value of the narratives in your organization?”

A: So far, my experience is showing me that anything that helps others to accept change through challenging times, that doesn’t cost a lot of money, is a relatively easy sell. The challenge is to frame it in such a compelling way that people understand the power behind such a simple concept.


Entry by Kathy Hansen. Learn more.

 

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See a photo of Susan, a link to her bio, Part 1 of this Q&A, Part 2, and Part 3.


Q&A with Susan Luke (Question 4):

Q:How important is it to you and your work to function within the framework of a particular definition of “story?” (i.e., What is a story?) What definition do you espouse?

A: In my opinion, there can never be just one definition of story. For every individual there are a myriad of stories they can share — each will be as different and unique as the person sharing them.

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One of the beauties of story is this difference and the experience behind the stories that makes them live and breathe and have universal appeal.
In my experience, the greatest challenge to those of us who tell stories is to give our listeners enough time to not only enjoy and/or learn from the story, but to savor it, to connect it to their own experience.
If there are strict definitions and/or restrictions, the creative process is stifled and the opportunities to share stories in new and different ways/media will not happen.


Entry by Kathy Hansen. Learn more.

 

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See a photo of Susan, a link to her bio, Part 1 of this Q&A, and Part 2.


Q&A with Susan Luke (Question 3):

Q: The storytelling movement seems to be growing explosively. Why now? What is it about this moment in human history and culture that makes storytelling so resonant with so many people right now?

A: Why now, indeed? Stories have been used since the beginning of time, in one form or another for one very important reason — they are universal and speak to our humanity. This moment in our history is significant because, as a planet, we are in a place we never imagined and we yearn for comfort, understanding, reason, and most of all HOPE. Stories give us all of that and more, allowing us to reflect on the past, imagine the future, and accept the changes brought about by the challenges of today.
Much continues to be said about the ability of President Obama to speak and relate to all levels of people. It is my belief that he does that as much through his “orastory” as through his intense focus, extensive research, organizational ability, and presentation skills as anything. In my experience, leaders who are as good at shaping and using stories as they are at collecting and analyzing data, have a much easier time guiding the behaviors and decision making necessary for a healthy, forward-thinking organization. We are our stories, and now is the moment we are recognizing that and sharing who we are with others in our increasingly shrinking world.


Entry by Kathy Hansen. Learn more.

 

Creative Business Resources is holding a HR Horror Stories contest. Details, fully outlined here, including submission instructions (deadline is March 27), are highlighted here:

Have a story from work that would give your HR manager a headache? Submit your HR horror story and you could win The Office Ultimate Package Seasons 1-4 DVD set. We are looking for stories rich in nightmarish qualities, un-PC-ness, humor, creativity and originality.
To get you thinking, here are two HR horror stories from our staff:
Example 1:
Employee had been terminated by his/her foreman supervisor but the foreman did not tell corporate. He was submitting hours and cashing in the termed employees paycheck. When the terminated employee went and filed for unemployment benefits his former company said he was still employed, when he was actually not. The company lost $3,000 because of a dishonest employee not paying attention to detail on the field.
Example 2:
An employee used the company car to attend a non-company sponsored get-together, and picked up her co-worker to attend. They got in a car accident and it was the employee’s fault. Employee got in trouble for using the company car and having an unauthorized person in the car. The two employees had slight injuries, the driver sued.


Entry by Kathy Hansen. Learn more.

 

Here’s what folks on Twitter have been saying about storytelling in the past few days:

  • Storytelling has apparently been a prominent topic at at the media festival/conference South By Southwest (SXSW). One Twitterer called “narrative” the SXSW “term of the week,” going on to note that the term suggest[s] a refocus on ‘storytelling’ and engaging content/experience.”
  • sxsw.jpg



  • Also at SXSW, Britain-based Penguin publishers won a Best In Show award from judges for its We Tell Stories website “that blends well-crafted tales with games intended to immerse readers in story worlds.” I blogged about We Tell Stories about a year ago and am pleased to see the project honored. wetellstories.jpg




  • On Sunday night, many SXSW attendees were Twittering about Fray CafĂ©, part of the Fray entity that began as a Web site, evolved into a series of storytelling events like Fray Cafe, and is now a quarterly magazine that sponsors occasional storytelling events. Fray.jpg




  • The one non-SXSW item that has attained significant buzz since my last report is the Our First Loves Project, a multimedia storytelling experiment produced by a group of student journalists in an interactive design class at the Medill School of Journalism. More about the project: OurFirstLoves.jpg
    … it is based on the idea that journalism on the Internet should be about connectivity. Not just hyperlinks or social networking, but connectivity in the sense that it has the unique ability to bring even perfect strangers together and show us what we have in common. New media journalism can be the ultimate equalizer, a proof of a human condition.
    So, to test our idea, we decided to focus on something simple, something to which everyone can relate. We went with love. We all have stories about our first loves. Whether it was a boy at camp, a wife, a favorite old teddy bear or a life-long love of fishing, the experience of falling head-over-heels for the first time is something everyone shares.
    Ultimately we found that these stories weren’t so simple after all. They are rich in humor, passion, regret, joy. It’s not about us, though — we need your help to keep the project going. Add your voice to our collection and share it with the world. Watch it resonate.

Our First Loves reminded me of a project I came across on a similar — though slightly less romantic — theme: My First Time, “the longest running play to open Off-Broadway in years” and featuring “four actors in hysterical and heartbreaking stories about first sexual experiences written by real people.” More:

In 1998, a decade before blogging began, a website was created that allowed people to anonymously share their own true stories about their First Times. The website became an instant phenomenon as over 40,000 stories poured in from around the globe that were silly, sweet, absurd, funny, heterosexual, homosexual, shy, sexy and everything in between.


Entry by Kathy Hansen. Learn more.

 

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See a photo of Susan, a link to her bio, and Part 1 of this Q&A.


Q&A with Susan Luke (Question 2):

Q: How did you initially become involved with story/storytelling/narrative? What attracted you to this field? What do you love about it?

A: I have been around stories and storytelling all my life. My father was a minister and used stories in all his sermons, both Biblical and personal. My mother told stories on the radio before I was born and has always used stories in the many speaking opportunities she has had over the years, from teaching to speaking at large national meetings. So, for me it was a natural way to communicate.
Starting my career as a teacher (I’ve taught at all levels, K-college), I used stories to help my students understand various concepts and events. As a CEO of a technical services organization, I needed to make presentations to a variety of boards and executive teams to sell my product. Using success stories helped me to do that beyond my wildest expectations.

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As a speaker, trainer, coach, and consultant, stories continue to be part of how I relate to my clients and audiences. In fact, it was through a client request that I began to focus on helping others to use story/storytelling as a leadership/communication tool. I had never consciously done that before. That happened about 6-7 years ago, and it was the most natural evolution of my continually changing career path ever.
I love being involved with people and everyone has stories they share. Identifying, creating, and sharing them are what makes us who we are, as individuals and as communities. Focusing on the concept of story, how to use stories strategically as well as tactically, while helping others do the same is my passion!


Entry by Kathy Hansen. Learn more.

 

I usually keep storytelling events separated out from the main part of this blog, but because the following is something I’m actually attending, and since it’s a premier event in the organizational storytelling world, I wanted to highlight it here:

The weekend consists of an evening Intro to Storytelling workshop on Thursday, April 16, an all-day seminar at the Smithsonian on Friday the 17th, and workshops all day during Golden Fleece Day at the National 4H Center in Chevy Chase, MD.

The Friday event in particular is described here, so I wanted to highlight the Saturday event in this posting since it’s not yet detailed on my Events page. Here’s the lineup:

GoldenFleece.jpg

And you can download the full flyer for the weekend here: 2009SmithsonianGoldenFleeceStory_Weekend.pdf. You can also read a nice blog post about the weekend by Seth Kahan on Fast Company.

Seth also shares this list of storytelling luminaries who will be at Golden Fleece:

  • Rick Stone — The original organizational storytelling pioneer, acclaimed author, and StoryAnalytics Master for the i.d.e.a.s., an off-shoot of Disney
  • Gerry Lantz — Expert marketer, creator of STORIES THAT WORK®, INC.
  • Madelyn Blair — Founder and thought-leader of the applied storytelling movement
  • Paul Costello - Executive Director of the Center for Narrative Studies
  • Noa Baum - International Performing Storyteller and Diversity Expert
  • Christopher Heimann — Artistic Director of The Imaginary Body theatre company in London
  • Steve Denning — Global thought-leader and author of four top-selling books on organizational storytelling
  • Pamela Smithbell — Action researcher and author
  • John Sadowsky — Leadership professor from Grenoble Graduate School of Business in France
  • Laura Baron — Acclaimed Singer & Songwriter
  • Douglas Weidner — Pioneering knowledge management practitioner
  • Pernille Stockfleth — Professional storyteller.
  • Svend-Erik Engh — Danish storytelling and business expert, European founder of Organizational Storytelling
  • Loren Niemi — Public policy consultant and champion of storytelling as a social advocacy tool
  • Jacob Lindeblad — International Leadership Trainer
  • Hugh Byrne — Insight Meditation Teacher
  • Michelle James — Visionary Founder of the Capitol Creativity Network
  • and of course, Seth himself

I’ve established a pattern of attending the weekend in odd-numbered years. This year will be my third time. This time I’ve opted to attend just Golden Fleece Day, which I’ve found to be a consistently rich event. And this year it is dirt cheap as an acknowledgement of the tough economy we’re struggling with; at $75, this event has got to be best value of the year. I decided to spend Friday seeing the sights of DC by bicycle, including a tour of the Capitol and possibly a White House tour (we don’t get notified about whether we get the tour till closer to the day). Just to cap off this busy weekend, I’m attending a family wedding right after Golden Fleece day.

It would be wonderful to meet readers of A Storied Career in DC. Hope some of you plan to attend. For those who can’t, I will report on the Saturday event.



Entry by Kathy Hansen. Learn more.

 

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When I came across Susan Luke while researching material for A Storied Career, I was struck and intrigued by her job title, corporate mythologist. I had to learn more about this work.

The Q&A with Susan will appear over the next five days.

Bio: Susan Luke, CSP, is a corporate mythologist and leadership consultant. Her client list runs from Coca Cola to BHP Billiton Corporation, from Hyatt Hotels to the US Department of Defense, from Avantel (Mexico) to Hawaiian Tel (Honolulu), and spans more than a dozen countries on 5 continents. She brings to her clients hands-on CEO experience, proven consulting skills, and superb presentation/training abilities. Her compelling information, practical ideas, positive approach, and irreverent sense of humor have garnered rave reviews around the world. SusanLuke.jpg As CEO of a technical services support company in the financial services industry, Susan oversaw the execution of an original 5-year plan in 3 years, exceeded growth targets by 300 percent, paid dividends ahead of schedule, and completed a successful merger into a larger entity.

She took her own personal experience, combined it with extensive research, and began consulting to senior executives in the financial services industry on one of the key ingredients of her success: the power of myths, legends and storytelling to accelerate the execution of corporate transitions. Susan understands how those in leadership positions can harness the power of stories to shape corporate culture and provide an accelerated decision-making process at every level of an organization. She continues to help individuals and organizations use stories to help others accept change while working through challenging times.

The effectiveness of her insights, and universal truths of her models and experience, broadened her client list to a wide variety of sectors and organizations. She is recognized, both domestically and internationally, as an inspirational speaker and trainer, providing information, practical strategies and techniques, through highly interactive learning sessions for her clients.

Susan began her professional career as an educator. She indulged a passion to make a difference, teaching school in remote villages throughout Alaska.

She was also one of the first certified International Credit Union Development Educators under the Biden-Pell Amendment, working in conjunction with the World Council of Credit Unions, and the first to hold both North American and Australasian certification.

Susan is a Certified Strategic Planner, and one of less than 10 percent of the 7,500-member International Federation of Professional Speakers to hold the Certified Speaking Professional Designation.

She authored Log Cabin Logic and is a contributing author to the anthology Grand Stories. See Ya Later ‘Gator (Achieving Bottom Line Results through Narrative) is the working title of a book-in-progress expected to be published later this year. Susan also publishes an ezine, “Myths R Us.”


Q&A with Susan Luke (Question 1):

Q: You are a corporate mythologist. Can you trace your development in realizing the importance of corporate mythology and becoming a corporate mythologist?

A: To my knowledge, I am the only “corporate mythologist” using that title. I coined the descriptor in trying to put some definition around who I am and what I do. Corporate mythology has two aspects — the stories of/about the organization (history, philosophy, values, vision) and the stories of the individuals who make up the organization. How they are being used and how much in alignment they are determines the everyday corporate culture.
Intuitively I have always known that stories are important. As my career evolved, I realized that what I believed and took for granted about stories and storytelling (based on my growing-up years) was not universally shared nor understood by many. As I began to work with businesses around the world I realized that stories were an ideal communication tool because their universality crosses cultural lines.
As our world grows smaller and more interdependent than ever before, sharing our stories is not only a basic way to develop alliances, but it provides a vehicle for understanding that is the power behind every bullet point in every report, proposal, etc. It was an epiphany of sorts to realize that what I loved about working and talking with people were the stories they shared. If I can continue to help them do that, both internally and externally, both corporately and individually, then perhaps being a corporate mythologist is not only my profession and business, it is my calling.


Entry by Kathy Hansen. Learn more.

 

I use two Twitter tools to alert me about what folks in the Twitterverse are saying about storytelling. My current favorite is Twicker (which works only on Mac OS 10). Twicker gives me a line of Twitter avatars across the bottom of my screen that represent tweets about storytelling. Twicker.jpg The tweets refresh at regular intervals that the user sets (every 15 seconds for me!). I like Twicker because it gives me the storytelling tweets almost in real time, and it also gives me live links to click on. I find material for A Storied Career, interesting people to follow, and occasionally people talking about me and my storytelling writings.

Twilert sends me a daily e-mail with all the same tweets I see on Twicker and is thus good for any storytelling tweets I’ve missed throughout the day (hey, I’m at my computer a lot, but not 24/7). Downside: No live links; I have to copy and paste. twilert.jpg

I’ve noticed that daily storytelling themes seem to emerge on Twitter. Someone will tweet about a storytelling development or opinion, and the tweet will be retweeted. The more retweeting, the more apparent buzz.

So, I thought it might be a cool idea to do regular — possibly even daily — reports on storytelling buzz in the Twitterverse. Many of the items I cite are fair game for me to blog about later at greater length. Here’s what Twitterers have been buzzing about the past few days:

  • Whrrl, an application that, according to Mashable, “brings collective location-based storytelling to your iPhone.” WhrrlLogo.gif
  • World Storytelling Day, coming up this week (March 20)
  • Storytelling in Joss Whedon’s TV show, “Dollhouse” and in “Battlestar Galactica,” as well as storytelling (or lack thereof) in the Watchmen movie (very mixed reviews on this one).
  • Influence_Storytelling.jpg
  • Joyce Hostyn’s slideshow, “Influence through Storytelling” and accompanying wiki page on Vizthink.
  • Seth Godin’s blog post citing storytelling as the differentiator between publicity and public relations.


Entry by Kathy Hansen. Learn more.

 

Umm, maybe just once more after it is actually released on April 1. Tell_me_Cover.jpg I got copies of my new book this week. I’m really embarrassed because I’ve been writing the title incorrectly for months. The title is Tell Me About Yourself: Storytelling to Get Jobs and Propel Your Career, but I’ve been writing “Storytelling to Get a Job.” In fairness to me, the photo of the cover on Amazon (see photo) says “Storytelling to Get a Job” plus the incorrect title also appears on the publisher’s site (and hmmmm…. I wonder why JIST’s site gives a December release date). Still, it’s kinda bizarre for an author not to know the name of her own book.

I’m really happy with the book’s design; the folks at JIST Publishing did a great job. It’s very reader-friendly.

The book, my seventh, is pretty special to me because it was part of my dissertation research and represents my personal and professional evolution from career guru to proponent of using storytelling in the job search — and all-around student and fan of all kinds of storytelling. Had there been no book as part of my PhD program, A Storied Career probably would not exist. I might have originally envisioned that this blog would be more consistently about using storytelling in job search and career. I did not know I would be seduced by all kinds of storytelling.

Tell Me About Yourself releases April 1 and can be pre-ordered on Amazon.

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Entry by Kathy Hansen. Learn more.

 

OK, I admit that this entry is from almost a year ago, and for some reason, I never published it at the time. The most current aspect of this project is the accompanying DVD expected to be released. The un-conference’s site asks interested folks to email to be notified of the release date. I’m a little curious as to why it hasn’t been released almost a year after the [un]conference. Maybe a victim of the economy? More:

HAND-HELD: HEALTH AND HOMELESSNESS ~ A DOCUMENTARY ANTHOLOGY DVD
HANDHELD includes the new short film UNEXPECTED, featuring the candid and provocative dialogue between young mothers who have experienced homelessness and the health care professionals who help deliver their babies.

From the conference Web site:

HAND-HELD was an [un]conference that explored how digital storytelling and new media can be harnessed to improve health care when the tools of creation are placed in the hands of citizens.
The day-long event was the culmination of a three-year experiment in socially-engaged media-making undertaken by the National Film Board of Canada — a filmmaker-in-residence project at St. Michael’s Hospital.
The event showcased the remarkable results of an 18-month participatory media project, I WAS HERE. We put digital cameras into the hands of young mothers who have experienced homelessness to document their lives, and their experiences with the healthcare system. Their photography and video work were the starting point for the conversations during the day.
HAND-HELD was an [un]conference; the content of the sessions is driven and created by the participants.
HAND-HELD brought together a small, hand-picked selection of health-care professionals, academics, media-makers, politicians, decision-makers and young parents who have experienced homelessness — all experts — in a unique open-source day to envision our collective future of health-care in a democratic and digital age.


Entry by Kathy Hansen. Learn more.

 

With my new book, Tell Me About Yourself: Storytelling to Get Jobs and Propel Your Career, about to be released (April 1, no foolin’), I thought I’d run this excerpt that also appeared on Quintessential Careers:

Why would you went to employ storytelling in cover letters — or indeed in any part of your job search?
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Cover letters offer job-seekers great latitude to tell stories because letters are quite compatible with the narrative form. Learn more in the article, Tell Me About Yourself: Storytelling that Propels Careers.

In a cover letter, you can engage the employer, make an emotional connection, show results, and become instantly memorable by including at least one paragraph in the form of a powerful story. Not all employers read cover letters (about a third don’t), but those who read, do truly read the letter, unlike the resume, which they almost always skim.

This article details the types of stories you can tell in a cover letter and provides examples of how to tell them. The article is excerpted from Tell Me About Yourself: Storytelling to Get Jobs and Propel Your Career, releasing April 1, 2009.

Types of stories you can tell in a cover letter:



Entry by Kathy Hansen. Learn more.

 

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See a photo of Corey, a link to his bio, Part 1 of this Q&A, and Part 2, Part 3, and Part 4.


Q&A with Corey Blake (Question 6):

Q:With the success of Edge! A Leadership Story (named a finalist in The National “Best Books” 2008 Awards), do you foresee creating more narrative nonfiction/business novels? Do you have anything in the works?

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A: I just finished Excalibur Reclaims Her King, a medieval fantasy, with Angelica Harris. I’m in love with this book! As far as narrative nonfiction, I just finished the book and the proposal for The Family Business with Dr. Kay Vogt and Jarret Rosenblatt. It is a non-fiction narrative look into the work Kay does with business families — like the ones we watch in the news but rarely get to see behind the curtain. Kay provides guidance to these people and assists them in navigating this incredible world where the family often takes a back seat to the business. It’s a world steeped in power, buckets of money, and quite a few unhappy people. Wonderful stuff for a manuscript that uses a real life narrative to get across some phenomenal new ways of looking at business and family dynamics. We’ll be shopping that this spring.
I’m also working on The Corporate Madonna with Heather Leah Smith and Eva Silva Travers. Heather is a director at Trinity Health, and she has a brilliant approach to business that combines the masculine and feminine in the workplace. Groundbreaking stuff, in my opinion. We use story throughout the book, though it is not a total narrative like EDGE! or The Family Business.

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Other than that, we put out Duckey and the Ocean Protectors recently — a book for middle-schoolers about a band of adventurous sea creatures that save the planet, teaching about the oceans and the environment along the way.

I’m also in the middle of working with a man named Daniel Cardwell, who is probably the most intelligent man I have ever worked with, and I’m desperately trying to get my head around his life story. Dan is a dark-skinned German man, a product of WWII, with a German woman for a mother and a dark-skinned American soldier for a father. He grew up unwanted by Germany or the US, unwanted by whites or blacks. His life is a brilliant study of racism from the perspective of total outcast. The story spans nearly every continent as he traveled around the globe working to save African Americans with cancer by bringing radiation technology to underdeveloped nations. We’re not sure of a title for that one yet, but here’s his Web site.



Entry by Kathy Hansen. Learn more.

 

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See a photo of Corey, a link to his bio, Part 1 of this Q&A, and Part 2, and Part 3.


Q&A with Corey Blake (Questions 4 and 5):

Q: What future trends or directions do you foresee for story/storytelling/narrative?

A: With so much information accessible, I am a true believer that what has lasting impact is information delivered through some kind of story/performance. Otherwise, it is just content, and content without form is nothing more than information that goes in one ear and out the other. But form married with content is inspiring, and that inspiration is a springboard for learning, for remembering, for processing and ultimately for growth. I’m seeing more businesses turn to storytelling, and that tells me a ton about where we’re headed. Businesses often come to our company and show us the “information” they have been sharing with potential clients. We help them turn that into story that emotionally engages people and attracts new business. People nowadays want to be included in an experience. Good storytelling considers the audience as a player in the story. So while I believe that the publishing industry is falling apart, I also believe that storytelling itself is on the rise.

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Q: Your company, Writers of the Round Table Inc., specializes in exceptionally written content. How does storytelling fit into that equation?

A: My belief is that exceptional content is a marriage of information and emotional engagement. Reading is an emotional experience; and if it isn’t, people will go off in search of writing that stirs something within them. That being said, we have a filmmaker’s approach to book writing (collaboration) and a storyteller’s approach to business writing. When I founded the company early in 2006, we started by fulfilling short-term writing assignments and built the business around them (Web copy, press releases, eBooks, articles, white papers). Clients continued to pour into the system, and some of them were looking to write books, so we naturally progressed into that area simultaneously. But everything we do is fueled by story. A business has a story it is trying to communicate. If a company or individual is saying the same thing over and over again, we get bored and tune out. But if someone reels us into a hero’s journey that we feel we are participating in, we not only root for them, we start to get on the train and become part of that success. Why? Because ultimately, our stories are all interconnected. But we need help to tell our stories in a way that engages one another. That’s why people come to us. They know they have the story, but they do not have the ability to string together the words that will evoke the proper emotion.


Entry by Kathy Hansen. Learn more.

 

If there’s one thing I’ve learned about applied storytelling, it is that there is virtually no subject to which storytelling cannot be applied. Here’s a little roundup of interesting storytelling applications:

  • The American Egg Board collects what I thought were egg stories at its Gather.com site, Incredible, but on further inspection, these turn out to be stories in which “some Incredible People are doing some incredible things to change [childhood obesity]. Hear their inspirational stories and share your own.” incredible_egg.jpg The stories I saw didn’t seem to fit that description. I did see a Christmas morning story, reminding me that I could easily submit a story about my famed eggs-and-wine-sauce that I make every Christmas morning. This story, however, is the antithesis of a story to fight childhood obesity in that my recipe will clog your arteries in a New York minute. On the flip side, I’m on my biannual, two-week Fat Flush diet in which I get a puny scrambled egg for breakfast each day. (and on a related note, successful fat-flushers tell their stories here.)
  • Scott Sheppard, a software development manager at Autodesk Labs, blogs at It’s Alive in the Lab and not long ago wrote a nicely illustrated entry on storytelling in architecture:
  • Architecture has always had a role in storytelling, from the library that hold the books to the created space for drama, sports, commerce, and community. Theme parks go beyond providing the setting for the creation of stories and consciously builds upon well known stories or genre traditions, allowing visitors to enter physically into spaces they have visited many times before in their imagination. In more traditional architecture, spatial and social narrative are fundamental to the ways in which buildings are shaped, used and perceived. Building these evocative spaces is one thing, but selling the idea and communicating the story before it is built is a challenge architects face.
  • Just as storytelling plays a significant role in explaining beliefs for theists, so does storytelling serve to explain atheism at Daylight Atheism, where “Ebonmuse” blogs The Story of Atheism, concluding:
  • This is our story, and we are all characters in it, as well as the storytellers. But unlike any other character, we see the story we are in, and our choices will write the next chapter. In spite of everything, the darkness of our past may come sweeping back, and our future may be a fall back into the same precipice we have been painfully climbing out of. Or the slow, frustrating, yet upward trajectory of history may continue, into a bright future that surpasses our imagination as far as the truth surpasses the imaginings of the past.
  • Finally, Stewart Marshall does something that sounds a lot like an oxymoron to me. Blogging at Financial Storyteller, he writes, “Stewart is a financial storyteller. He helps organisations tell their story through numbers.” To me, stories are kind of the opposite of numbers. story_thru_numbers.jpg In fact, one reason I am so drawn to storytelling is because I am quantitatively challenged. In one entry, he begins to explain the concept of financial storytelling:
  • Start with a picture, develop the story with words that you can then support with numbers. And I mean support. Numbers of themselves tell you nothing. It’s only when you label, reference and put them in context with words and pictures that they can make sense. (witness the rise of the pie chart in business). Put all three of the above together and you have a Story.
    I would like to learn more about what Stewart does, but I’m a little afraid I would zone out as soon as I start hearing about numbers.


Entry by Kathy Hansen. Learn more.

 

As part of my ongoing examination of the value of stories in coping with the current economic crisis, I admired a blog entry by Christina Baldwin, author of Storycatcher.

Noting that we are “finally facing the imperative to retool the global economy,” Christina suggests “we can assess what is happening in the larger story and design our lives to survive and thrive. We can build the path forward, story by story and insight by insight, and action by action.”

She asks her readers what stories about this time inspire you and which scare you.

Though I’ve blogged several times about stories and the recession, I keep thinking I don’t have my own recession story because the crisis has not yet affected me personally. I realize that’s not entirely true. Some of my income comes from a company through which Quintessential Careers (a parent site of A Storied Career) outsources resume-writing services. The company just had the worst sales month I’ve ever seen — thus severely cutting my income for February. I’ve observed a job-seeker psychology that I find odd; of all the times to need a professionally prepared resume, this time is huge — but job-seekers are afraid to spend money. Anyway, my little story of a smaller paycheck last month is quite puny compared to the stories of those who are truly hurting. So, I raise Christina’s questions again — of the recession stories you’re hearing, which ones inspire you and which scare you?



Entry by Kathy Hansen. Learn more.

 

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See a photo of Corey, a link to his bio, Part 1 of this Q&A, and Part 2.


Q&A with Corey Blake (Questions 3 and 4):

Q: How important is it to you and your work to function within the framework of a particular definition of “story?” (i.e., What is a story?)? What definition do you espouse?

A: I am a firm believer in two things: (1) the three-act structure and (2) characters drive stories. I follow the standard inciting incident, plot point one, mid-point, plot point two structure, but within that I have found tremendous freedom. I prepare extensive character bibles before writing any fiction (25-50 pages per main character), and I believe that all the work is done before the actual manuscript writing begins. If the homework is done well, the writing is pure joy. And I’ve experienced that enough to know that it works! In my early years as a writer, I also experienced what a lack of preparation causes; that pain inspired me to create my writing method!

Q: The culture is abuzz about Web 2.0 and social media. To what extent do you participate in social media (such as through LinkedIn, MySpace, Facebook, Twitter, YouTube, Second Life, blogs, etc.)? To what extent and in what ways do you feel these venues are storytelling media?

A: I love this question. I am on Twitter, Facebook, Ping, YouTube, and about 15 other sites. My blog feeds into each of those profiles, so obviously I am a believer. Bea Fields is at the cutting edge of social networking, and I am privileged to watch what works and what doesn’t through her experimentation and insight. My marketing director is actually taking a 12-week course with Bea to increase her understanding in this area, which undoubtedly I will be fortunate to gain from!

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That being said, your question is regarding the story that social media tells, and that is quite brilliant insight on your part. I was reflecting on this the other day while going through my Twitter account and looking at what people I follow were talking about. I started to sense that there was a story developing around each of them. Little pieces of insight about a person that build over time and create a story about who they are, what they believe in, what they are terrified of, and what they are chasing or running away from. In a sense, social media is the building of character bibles; little bits are revealed over time that eventually build a three-dimensional impression of someone. Facebook is the same. I especially love finding old friends from my youth and slowly morphing what I remember about them with these delicious morsels I learn about their new lives. A new story merges with the old. If anything, social networking has proven my theory that there are six billion people on the planet, and every single one of them has a story to tell!


Entry by Kathy Hansen. Learn more.

 

What if you saw an animated story with no narration on a Web site written in a language you don’t comprehend?

Somewhere on the Web, I came across high praise for the storytelling in an animation on the Swedish IKEA Web site. (Click on the words “Da borjar vi!”).

It is a lovely animation set to music. The whimsical artwork, sampled below, is enchanting.

But storytelling? I’m not sure. I can’t tell what the product is. Judging from the context of the page on which the animation originates, it might be a lighting product, though it really doesn’t look like one. (I later learned here that the animation depicts the PS collection, a line of eco-friendly products.)

If I could read Swedish, I’d probably have a much better idea.

But that’s a thought worth considering: If you need the context of the written word and/or narration, does a visual story truly work as a story?

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Entry by Kathy Hansen. Learn more.

 

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See a photo of Corey, a link to his bio, and Part 1 of this Q&A.


Q&A with Corey Blake (Question 2):

Q: What people or entities have been most influential to you in your story work and why?


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A: Barry Pearson’s work with me in his Shakespeare classes at Millikin meant the world to me. He used to make us parade on stage as we recited Shakespeare, moving in one direction until we hit a piece of punctuation and then we’d have to streamline on a different course. That exercise formed the basis of my understanding of the rhythm of words and has had a profound impact on my writing. My study with Jeff Goldblum and Christopher Liebe at Playhouse West was also inspiring. Chris had high standards that pushed me to my edge, and Jeff had a curiosity and playfulness that I adopted and still use to this day in my creative and business work. Ultimately, my clients are most influential to me. They walk away with a book, and I walk away feeling as though I have absorbed their wisdom. For story structure, I am a Syd Field fan. I love his simplicity. I’m a chameleon by nature, so I suppose that I have picked up thousands of useful tidbits from people who have no idea they have influenced me.


Entry by Kathy Hansen. Learn more.

 

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I’ve developed a fascination with business novels — important organizational lessons taught through story. Thus, I was drawn to EDGE! A Leadership Story, co-authored by Corey Blake.

corey.jpg The Q&A with Corey will appear over the next five days.

Bio: Corey’s writing and visionary work has been published in Writer Magazine, Script Magazine, and on StartUp Nation and has been featured on Fox News, NBC5, Sacramento and Co, Adelante (WGN Chicago), and in print such as Young Money, Hoy, La Raza, Hispanic Executive Quarterly, MovieMaker Magazine, Dance Magazine, and Hollywood Screenwriter Magazine. He is the co-author of EDGE! A Leadership Story (finalist, National Best Books 2008 Awards) with Bea Fields and Eva Silva Travers, From the Barrio to the Board Room with Robert Renteria, Excalibur Reclaims Her King with Angelica Harris and The Family Business with Dr. Kay Vogt. He is also Chairman of the Dream of Writers of the Round Table Inc.

gI_0_edgecoverconcept59.jpg Prior to writing, Corey worked in Hollywood as a commercial and voice-over actor starring in campaigns for McDonalds, Mountain Dew, Pepsi, Wrigley’s, Hasbro, Miller, Mitsubishi and the infamous Yard Fitness , where Corey plays basketball naked. Corey also appeared on shows such as “The Shield,” “Fastlane,” “Buffy the Vampire Slayer,” “Diagnosis Murder,” “Joan of Arcadia,” and “Sabrina the Teenage Witch” before he produced The Boy Scout and directed and produced Gretchen Brettschneider Skirts Thirty and Unsuitable, all for Elevation 9000 Films.

An avid keynote speaker, Corey has appeared at the Society of Southwestern Authors 2008 Wrangling with Writing Conference, the 93rd Annual Missouri Writers’ Guild Conference, the Virginia Reading Association (with Angelica Harris), Screenwriting Expo 4 (LA Convention Center), Cinespace (Hollywood), Avalon (Hollywood), The Ivar (Hollywood — The Make-A-Wish Foundation of Greater Los Angeles), Spring into Romance Writing Festival (San Diego), and the Midwest Literary Festival (Chicago).

Corey is proudly married to Dr. Dawn Blake, a psychologist. They make their home in the suburbs of Chicago, and Corey travels frequently back to Los Angeles.


Q&A with Corey Blake (Question 1):

Q: How did you initially become involved with story/storytelling/narrative? What attracted you to this field? What do you love about it?

A: I began and was trained as an actor first (BFA, Millikin University), so I have a strong appreciation for performance and the intimate experience that an audience has with a piece of art (i.e., book, play, movie). After acting professionally in Los Angeles — both on television and in commercials — I realized that while I loved my training in acting and was passionate about performing, I was not in love with the professional side of acting. I showed up on set, shook hands with the director, rehearsed, sat in my trailer for four hours, shot my scene, and then went home.
To be included more in the emotional process of creation, I knew that I needed to be part of the conception of a project, and for that I would have to start my own production company. With that intention, I brought eight other professional actors up to a cabin in Mammoth for a week-long retreat where we discussed story ideas, watched Syd Field’s “Story” DVD, and wrote together. From there we birthed half a dozen projects and a production company called Elevation 9000 Films. We raised financing for and shot a great little 35mm film called The Boy Scout, which I exec-produced. We toured the film around the globe, and I was then approached by Annie Oelschlager to produce and direct her musical comedy film Gretchen Brettschneider Skirts Thirty. That film was another hit.
To further my development process, I started the LA Film Lab with Jesse Biltz and David Charles Cohen (producer, Notorious B. I.G. Bigger than Life), which was a short-lived but successful development company and production class. We shot two more films, both of which I produced and one that I directed. Ultimately, at the end of what I call my PhD in filmmaking, I realized that while I had tremendous vision and creativity and could produce and direct well, what I lacked was great writing. That birthed my desire to learn to craft great stories.
I started helping other writers develop content both for screenplays and books and was then approached by Angelica Harris to assist her with her book Excalibur Reclaims Her King. Then I met with Robert Renteria in 2006, and we started crafting From the Barrio to the Board Room. Later that same year, Bea Fields found me, and we wrote EDGE! A Leadership Story together with Eva Silva Travers. My work as a writer/director of writing really snowballed from there, and I have since been hired to write or “direct” another dozen book projects. I LOVE the creative process. I love working closely with people who have a story to tell and need guidance both throughout the technical and spiritual aspects of putting a story down on paper.


Entry by Kathy Hansen. Learn more.

 

Bloombla (I personally find that hard to say) is a free storytelling tool that helps folks collect, manage, and share life experiences.

Bloombla offers a status-update/tweet-like feature, a box that beings with “I’ve …” The user fills in the rest of the “Bloom” with anything from the trivial to the profound. This Bloom box feature makes Bloombla like both Facebook and Twitter.

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Users also have a Bloom Page, analogous to a profile page on other social-media sites. On your Bloom Page, you can write longer stories with photos (akin to the Notes feature on Facebook or similar to importing a blog entry). On your page, you can also compare your Blooms (status updates) to what other users are “Blooming,” thus discovering common interests. One peculiar aspect of the profile page is that when you enter your birthdate, you are given only a 10-year window, from 1975-1985, for birth years. Is this Bloombla’s statement about the age range of preferred users? In some ways I’m happy that I’m only 33 on Bloombla, but will folks buy it looking at my photo?

Of course, a major objective is to build a network of connections on Bloombla, and you can also import Facebook friends. When you add connections on Bloobla, you are said to be following their lives.

And their stories, of course.



Entry by Kathy Hansen. Learn more.

 

I’ve written a number of times about 6-word memoirs/stories, particularly from SMITH magazine.

A cousin of the 6-word story has emerged, and a new Ning group is dedicated to the activity, as is a Flickr group, Tell a Story in 5 Frames. Five-frame storytelling seems to be primarily for use in classrooms, especially with children. The activity is “great for developing oral, written and visual language skills in students,” according to a wiki called Hey Milly (which also has lots of information on five-frame storytelling).

The Flickr group offers some background on what a 5-frame story is all about:

Tell a Story in 5 Frames has two important parts. The first part is creating and telling a story through visual means with only a title to help guide the interpretation. The second part is the response of the group to the visual story.

The Flickr group also offers these guidelines for the sequence of photos:
1st photo: establish characters and location.
2nd photo: create a situation with possibilities of what might happen.
3rd photo: involve the characters in the situation.
4th photo: build to probable outcomes.
5th photo: have a logical, but surprising, end.

Here are three sets of examples of 5-frame storytelling:


Find more photos like this on 5 Frame Storytelling



Entry by Kathy Hansen. Learn more.

 

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See a photo of Michael, a link to his bio, Part 1 of this Q&A, Part 2, Part 3, and Part 4.


Q&A with Michael Margolis (Question 5):

Q: In the same interview on the site of the 2008 HANO Conference (and elsewhere), you say that “Your story is only as ‘real’ as the stories that people tell about you.” Do you find that organizations (or even individuals) tend to be blind to the kind of stories being told about them? Or do they have a distorted view of these stories? How do you go about guiding them to tell the stories that strengthen their brand and constituent relations?

A: Perception is King. Never confuse a story for the absolute Truth - although every great story offers a kernel of truth. For brands today, the perception that people hold about you is embedded in stories based on one’s experience, assumptions, or judgments.

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For too many organizations are afraid of facing the music - to make themselves vulnerable to actually knowing what people think about them, and why. Instead, it’s easy to delude ourselves into comfort that “business as usual” is okay. But only through an intimate understanding of your customer or target audience can you succeed today
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At a process level, we work with the senior leadership of an organization or division to help them find alignment around their Brand Story. It begins with a cross-functional WorkGroup determining areas of consensus and open debate regarding the strategic story. This WorkGroup owns the process and represents key voices from across the organization.
We then conduct narrative-driven Focus Groups with key audience stakeholders to identify the perception gaps and opportunities related to the Brand Story. We have developed a Brand Story Audit methodology that helps to organize this conversation. We then go back to the WorkGroup and use our findings to help them focus and build consensus.
The client ultimately receives from us a Brand Story Blueprint, which serves as an organizational compass-point. It includes a combination of strategic positioning, messaging, audience profiling, and specific marketing strategies and tactics. This process takes 3-4 months, and we sometimes then support on the execution of the strategy.


Entry by Kathy Hansen. Learn more.

 

A few weeks ago, I wrote about the value of visual storytelling for explaining complex concepts.

What could be more complex and incomprehensible than our current economic crisis? Jonathan Jarvis uses story to explain in a video, “Crisis of Credit Visualized.” Jarvis completed the project as part of his thesis work in the Media Design Program, a graduate studio at the Art Center College of Design in Pasadena, CA.

The video has been highly touted on the Internet as doing a great job of explaining the crisis. It’s a bit long (11 minutes) for a video, and I experienced a few audio hiccups, but I agree that it’s informative storytelling. On YouTube, the video is broken into two parts. I’ve embedded Part 1 below, but you can see part 2 here.



Entry by Kathy Hansen. Learn more.

 

Ranking right up there with my favorite days of the year is the day Daylight Savings comes back, which this year happens Sunday at 2 a.m.-ish. Just gives me such a lift to have more daylight in the early evening. More time for bike-riding.

Here’s this week’s word cloud/tag cloud from Wordle.net based on A Storied Career.

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Entry by Kathy Hansen. Learn more.

 

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See a photo of Michael, a link to his bio, Part 1 of this Q&A, Part 2, and Part 3.


Q&A with Michael Margolis (Question 4):

Q: In an interview with you on the site of the 2008 HANO Conference, at which you were the keynote speaker, you said: “Look at any organizational challenge through the lens of narrative; I guarantee you will discover new insights and solutions.” Can you give an example in your own work/experience in which you’ve gained new insight into an organizational challenge through this narrative lens? MargolisQuote3.jpg

A: One of our clients is the leading membership association for women in Hawaii. Even with 100+ years of proven legacy, the organization was struggling to maintain its relevance. Now this is a common problem facing almost every membership organization today. The old storylines no longer hold up to the complex modern world we are all trying to reconcile. Our client decided to adopt a radical new business model that would require both change and innovation.
In order to identify the new Brand Story, we conducted a set of narrative-driven focus groups with women who represented the target “new member.” We didn’t ask questions about our client’s services, but instead listened to these women and their life stories. We wanted to know how they integrated the various identities of work, family, community, and self into a cohesive whole. The insights that we gathered for our client gave them the confidence to break out of the mold. Through continued consulting we helped our client reposition their flagship facility into a Downtown Women’s Club, with a mission. The new Brand Story is opening up countless new opportunities and growth for the organization.


Entry by Kathy Hansen. Learn more.

 

So, I was listening to the audiobook of Wikinomics today. My best friend raved about it more than a year ago, but I hadn’t listened to it before now because I generally save audiobooks for road trips, and even then, only road trips when I’m driving and obviously can’t read.

I had kind of a mini-epiphany as I listened to the book: It’s really hard to listen to nonfiction. In fact, I’ve listened to other nonfiction books, and I could not tell you a thing about most of them.

But one part of the early chapters was riveting — a story about Canadian gold-mining company Goldcorp and how the company was struggling mightily until it opened up all the company files to the world in a contest to find additional veins (is that the right word?) of gold on the company’s property. The contest was a huge success that turned the company around. You can read about it here.

But I found it very hard to focus on the parts of the book — most of it — that were not told in story form. Now, this revelation should not have surprised me as a student of storytelling, but it did drive home the power of stories in a big way. The human brain is just not wired for ordinary exposition. Somehow, we can cope with expository writing (at least I can) a little better when we read it rather than listen to it. But the human brain is wired for story, which is why I was utterly absorbed in the Goldcorp story but not soaking in much of the exposition.

This phenomenon, I believe, is why Malcolm Gladwell’s books are so popular. He writes nonfiction, and yes, of course it contains exposition. But a huge part of it is in story form.

So here I am in the middle of this epiphany when I hear the audiobook narrator — as surrogate for the Wikinomics authors — say that the rest of the book will contain “stories for the casual reader.” I took this statement as rather pejorative both about stories and casual readers. I was so incensed that I don’t even remember how he characterized the other material or the apparently superior beings that the non-story material was directed at.

So, if I’m drawn to the stories in the book, I’m not really serious? I’m not a real reader, just a casual one? Maybe I’m reading too much in. But I think Malcolm Gladwell understands that serious readers read his books — and get a great deal out of them — because they are so rich with stories.



Entry by Kathy Hansen. Learn more.

 

I was excited when Phil Venditti of Clover Park Technical College in Lakewood, WA, commented here on A Storied Career, not only because Washington is my newly adopted home (for half the year), but also because storytelling in the classroom is a huge interest for me. I’ve written before about the obstacles I’ve encountered in using storytelling with my former business students.

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Venditti and Sally Gove founded the Good Stories for Good Learning Project after pondering whether their stories in class regularly caught people’s attention. “Sure enough, they seemed to,” they note on the project’s Web site.

It all started one day in 2004:

[Venditti] was telling a class at Clover Park Technical College about a communication concept. When he brought in a story from his own life which illustrated it, he noticed something: everyone in the classroom was paying attention. “What’s going on here?” he asked himself. “Is my story really that wonderful?” Probably it wasn’t, but this question led to more and more:
  • Do I use stories a lot in my teaching?”
  • Could I connect specific stories with specific ideas I want students to grasp?
  • Does it matter if I tell a story about myself or about somebody else?

Vendetti and Gove found that not every story they told produced the outcome they wanted, the Web site notes. “A story had to be good, and it had to be relevant. So they began selecting stories carefully to introduce and reinforce ideas in their classes.”

The project collected more than 350 stories that teachers may eventually use to impart valuable concepts, skills, habits, and motivation to students. While the project’s site “currently houses only a tiny fraction of all these stories,” the intention is to grow the collection. Stories can be searched on the site by Educational Message, Speaker, Academic Discipline, Topic, Sub Topic, or Keyword. There’s also a place to submit stories.

I had a few moments of skepticism wondering how effective it is to tell stories not your own — until I remembered that I’ve told other peoples’ stories in the classroom — my husband’s, my son’s, a former boss’s.



Entry by Kathy Hansen. Learn more.

 

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See a photo of Michael, a link to his bio, Part 1 of this Q&A, and Part 2.


Q&A with Michael Margolis (Question 3):

Q: What future trends or directions do you foresee for story/storytelling/narrative? What’s next for the discipline? What future aspirations do you personally have for your own story work? What would you like to do in the story world that you haven’t yet done?

A: The future of storytelling resides in Generation Y, otherwise known as Millennials. This important demographic, aged 18-29 and numbering over 60 million in the United States and 120 million in Europe, represent what I call the “Story Generation.” (Keep in mind, the numbers and age boundaries are still being debated, but these are simply conservative estimates). In our youth-obsessed culture, this generation has assumed the role of trend-setter and taste-maker, far eclipsing the reach of Generation X and even challenging the uber-dominance of Baby Boomers on our collective culture.
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For these children of the Internet Age, storytelling is a multi-layered, choose-your-own adventure, narrative cornucopia, where one’s identity is ever morphing and adaptable to the presiding context. Not to mention, almost everyone in this generation is a budding designer, artist, writer, technologist, and entrepreneur. In my opinion, you’ve got the makings of a cultural and creative renaissance, assuming we don’t get lost down the rabbit hole of the storytelling metaverse.
I’m not sure you can appropriately call storytelling/narrative a “discipline” because it knows no boundaries. You can apply storytelling to just about any pursuit or activity - from marketing to social media, from coaching to management training to movie-making and videogaming.
Personally, my goal and aspiration with storytelling is to see it embedded at the heart of change leadership and management training. Every organization can find greater relevance through a story-driven approach. There’s a greater need to integrate the creative worlds of branding/advertising (always a story-driven medium) with the more strategy and people-driven disciplines of organizational change and innovation. Playing at this exciting intersection is my greatest passion, and we are always looking for new partners to play with in this sandlot.


Entry by Kathy Hansen. Learn more.

 

Came across two articles recently about storytelling based on religious traditions. The religions involved are very different — Judaism and Hinduism — as are the purposes in telling these stories.

“Rabbi” notes that he (or she) has been asked: “With so many stories why do you mainly tell religious ones?” The rabbi’s response: jewishstoerytelling.jpg

I have told ancient, medieval, American folktales and Jewish stories in the past, but it seemed that the religious stories were being lost. So many other storytellers tell the vast gamut of secular stories, and every Jewish storyteller tells the Chasidic tales. I chose to tell the biblical, midrashic and medieval Jewish stories so that they will inspire and touch the heart and soul of the listener…. Too many people stop with Bible stories and have forgotten the art and skill of spiritual storytelling. … Spiritual storytelling always has an underlying purpose, which is to inspire people with faith and communicate wisdom and values.

Meanwhile, in New Delhi, India, Devdutt Pattanaik uses ancient Hindu myths with a different purpose and intention — to help “create a set of management principles that are steeped in Indian culture” because “Not all the Western management models of standard operating procedure fit us. How do we create management practices that are grounded in our rich repository of stories and rituals?”

(As a side note, I was particularly intrigued by the way Pattanaik contrasts the Western fervor for metrics and quantitative views of business with India’s anti-metrics culture: “The standard Western management principle is ‘If you can’t measure it, you can’t manage it. In our ethos, ‘if you measure it, you destroy it,” Pattanaik notes.) hindu_story.jpg

Further, Pattanaik says:

I am a pattern-finder. The mythologies are stars — I point out the constellation,” he said. “The world of business and the world of our mythological tales are not too different. The characters and the situations are similar. I apply their meanings to modern corporate management. Business is run on a pattern of behavior. I help create the belief that governs behavior. “

Unlike “Rabbi,” Pattanaik doesn’t tell these stories out of deeply rooted spiritual convictions. Says the Washington Post article about him: “Avid readers of his books on Hindu mythology often express disappointment, he said, when he affirms that he is not ‘overtly religious.’”



Entry by Kathy Hansen. Learn more.

 

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See a photo of Michael, a link to his bio, and Part 1 of this Q&A.


Q&A with Michael Margolis (Question 2):

Q: How important is it to you and your work to function within the framework of a particular definition of “story?” (i.e., What is a story?) What definition do you espouse?

A: I approach storytelling as a management philosophy - a lens through which to examine business challenges and discover breakthrough insights. If you want to learn about a culture, listen to the stories. If you want to change the culture, change the stories. Every business today is in the culture-creation business. I call it the study of Pop Anthropology (which also happens to be the name of my blog) and it deeply informs my consulting business which works with companies in the midst of strategic shifts. Our focus is Brand Storytelling, Constituent Relations, and Change Leadership.
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There is the official message your company puts out, and then there are the stories that people tell about you. This complex web of perceptions is what informs your brand’s equity and your standing in the marketplace. Brand Storytelling is king - even in enterprises that are not consumer-centric such as nonprofits or community-initiatives.
The most ubiquitous innovators like Google or Apple ultimately transform the everyday habits of our society. The most creative marketers use stories and cultural happenings to embed their brands as a cherished part of our lives. If you are interested in this growing phenomenon, check out Rob Walker, the New York Times Magazine contributor who writes the weekly column Consumed, and recently published the ground-breaking book, Buyin-In:
This cultural perspective is vital as organizations find themselves in perpetual cycles of change. Change Leadership is ultimately about telling the right stories that people can relate to - whether that is your customers, employees, members, or donors.


Entry by Kathy Hansen. Learn more.

 

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Michael Margolis was one of the facilitators (along with Madelyn Blair and Steve Denning) of the first Smithsonian Storytelling Conference I attended in 2005. I’ve followed his work and his firm THIRSTY-FISH since.

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The Q&A with Michael will appear over the next five days.

Bio: Michael Margolis is a pioneer in the fields of brand storytelling and constituent relations. As the president and founder of THIRSTY-FISH, Michael provides strategic story solutions to clients including AARP, Coty, Ernst & Young, Marriott, NASA, The Nature Conservancy, and YWCA. He offers more than a decade of experience across the realms of story-based marketing, organizational change, and cultural innovation. Prior to launching THIRSTY-FISH in 2002, Michael was a social entrepreneur and co-founded two successful nonprofits in the areas of public service, workforce development, and business technology.

Michael is a contributing author to the leading compendium on strategic storytelling, Wake Me Up When the Data is Over: How Organizations Use Stories to Drive Results (Jossey-Bass, 2006), author of the blog PopAnthropology.com, and a traveling keynote speaker.

An outspoken proponent of the Talent Economy, Michael has had his work recognized by Fast Company Magazine, Silicon Alley Reporter, Los Angeles Business Journal, and Hawaii Community Television. In 2001, the American Society for Training & Development’s T&D Magazine, profiled Michael as one of “Training’s New Guard” for the new millennium. Michael’s formal studies include a bachelor’s degree in cultural anthropology from Tufts University, a business certificate from Dartmouth’s Tuck School of Management, and a certificate in organizational storytelling from the Center for Narrative Studies. Michael was raised in Switzerland as a child, before moving to Los Angeles, Boston, and Washington, DC. Currently living in New York City, Michael is an advisor to local organizations including NYU Stern Business Plan Competition and Eco-Africa Social Ventures (a Zimbabwe Artisan Collective).


Q&A with Michael Margolis (Question 1):

Q: The storytelling movement seems to be growing explosively. Why now? What is it about this moment in human history and culture that makes storytelling so resonant with so many people right now?

A: Humans have always been hard-wired for storytelling. In my opinion, storytelling is the evolutionary leap that led to the growth of culture, commerce, and civilizations. It just so happens we have reached a new inflection point in our collective evolution.
The implications of Web 2.0 and technological innovation on humankind are staggering. As I like to describe it, “the means of story production have become democratized”. Consider that just 10 years ago - email, cell phones, websites, blogs, digital cameras, Facebook, video cameras, etc - either didn’t exist or certainly weren’t ubiquitous part of our everyday lives. Now, anybody who has a story to tell can choose from countless affordable, sophisticated, and easy-to-use platforms to get their story out to the world. Now getting people to listen to your stories, that’s another matter.
In a complex, interdependent world where worldviews and value systems collide, we naturally turn to storytelling as our most basic coping mechanism for making sense and meaning of everything around us. We are swimming in a sea of stories, trying to find our way in a universe and commercial marketplace of infinite choices. Have you counted lately how many types of toothpaste you can choose from on the supermarket shelf? That’s a lot of competing storylines from the most mundane to the sacred.


Entry by Kathy Hansen. Learn more.

 

In his Digital Storytelling Cookbook, Joe Lambert talks about today’s “story fragments:”

…we are bombarded with millions of indigestible, literally unmemorable, story fragments every time we pick up a phone, bump into a friend, watch TV, listen to the radio, read a book or a newspaper, or browse the Web. We cannot process these into epigrams, recite and retain them, and so they become a jumble of fragments that actually inhibit our ability to construct a coherent story.

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That passage was cited by Matthew Stringer. In his Nerd Acumen blog, Stringer agrees that “this saturation [of fragments] has stunted our storytelling capabilities.”

Kelli Lawless also worries, though in a very different context. Lawless blogs about dating and mating in America and notes that she recently asked her network:




Has anyone else noticed a change in the nature of storytelling (and communication) since our culture has adopted texting, IM and short media?

Lawless reported that her respondents cited “Sesame Street attention-span shrinkage” and “our inability to just sit and ‘Be’ — un-distracted by all the stimuli surrounding us,” among other comments she received.

She ends her blog entry by asking: “Are you a frustrated and mute storyteller, or do you just collect drinking friends and wait till the liquor is flowing before launching into your tale?”

I come down on the optimistic side of this conversation. Yes, the information overload is distracting. Yes, attention spans have shortened dramatically. But the same technological and cultural forces that have spawned this fragmentation have also given us new and unprecedented tools for telling, sharing, and enjoying stories.

Yes, storytelling in changing. The good news is that many more people are now telling their stories. A huge number of those stories may be tiny fragments (say, 140 characters long). But I do not believe humans will ever lose the ability to engage with a story of any length that is well-told. And the tiny fragments make the audience hunger for more. Witness what has happened since Facebook enabled commenting on peoples’ status updates. Commenters ask to learn more of the story. Sometimes the teller obliges in satisfying fashion; sometimes not. But how many of these people would have been storytellers at all if not for tools like Facebook and Twitter?



Entry by Kathy Hansen. Learn more.

 

About
A Storied Career

A Storied Career explores intersections/synthesis among various forms of
Applied Storytelling:
  • journaling
  • blogging
  • organizational storytelling
  • storytelling for identity construction
  • storytelling in social media
  • storytelling for job search and career advancement.
  • ... and more.
A Storied Career's scope is intended to appeal to folks fascinated by all sorts of traditional and postmodern uses of storytelling. Read more ...
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About
Dr. Kathy Hansen

Kathy Hansen, PhD, is a leading proponent of deploying storytelling for career advancement. She is an author and instructor, in addition to being a career guru. More...

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The New About Me: The Ultimate Course on Reinventing Your Bio Into A Story: A program for people in the business of relationships, who need a better bio for today's hyper-connected world.



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The following are sections of A Storied Career where I maintain regularly updated running lists of various items of interest to followers of storytelling:

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Links below are to Q&A interviews with story practitioners.


The pages below relate to learning from my PhD program focusing on a specific storytelling seminar in 2005. These are not updated but still may be of interest:

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