Recently in Storytelling and Branding Category

Right on the heels of my latest gnashing of teeth over personal branding are two developments on the subject.

The first is a highly retweeted blog post on Web Worker Daily by Georgina Laidlaw on using storytelling techniques in personal branding. In what is expected to be a three-part series on this topic, Laidlaw begins with characterization. Agreeing at least in part with Gareth Jones who says that brands are static but people are not, Laidlaw diverges from Jones’s assertion that people, therefore, cannot be branded.

“You’re the key character in your story,” Laidlaw notes, and as such, you select “crucial defining information about their characters and focuses on communicating that clearly, in a way that suits the character” and hence, build your brand. Among the choices for information you might select about your character, Laidlaw says, are:

  • the channels you use
  • the language you use
  • your profile data
  • the photos you publish of yourself and others
  • your interests, pastimes, and the topics you focus on, including links and other content you promote
  • your frequency and depth of public engagement with others
  • the places you like to visit or meet others

In answer to the question, “How do you know what will best illustrate your character to your contacts?”, Laidlaw states that “the answer will depend on your character! I usually only communicate about things that I feel very strongly about — topics I’m passionate about — which in itself reflects my character to some degree.”

PaughSocialResume.jpg The second development is a new (free) product from Penelope Trunk’s Brazen Careerist network, the “social resume.” This product strikes me as a cross between a LinkedIn Profile and a social-media resume. Intended for Gen Y workers, Brazen Careerist resumes do not focus on the “story” metaphor; “story” is never mentioned. Instead, “ideas” is the top buzzword, followed by “conversation.” (John Zappe quotes Trunk: “The recruiting industry is shifting from search ninjas to those who understand conversations.”)

Still, the Brazen Careerist social resume provides opportunities for storytelling in its “About Me” section, and some of the social resumes I looked at by community members offer stories in that space, such as the one for Brazen Community Manager Ryan Paugh (thumbnail of resume pictured here).

But, ugh, the way Brazen Careerist solicits information for the Experience portion of users’ social resumes is anathema to storytelling; the form asks for a “job description.” I can guarantee that no storytelling will be forthcoming from job descriptions. Brazen should be asking for accomplishments, achievements, initiatives, results, and the like.

Here’s where I see a terrific mashup: Brazen Careerist social-resume users could use Georgina Laidlaw’s personal-branding storytelling techniques for their social resumes.

I keep bringing up new twists on resumes not because they are explicitly storytelling resume but because each new “resume replacement” or “resume reinvention” (as Zappe calls them) suggests that hiring decision-makers are not getting what they need from traditional resumes. With Zappe using phrases like “better portrait” and “living, breathing profile,” I know there is a place for storytelling in these new incarnations.



Entry by Kathy Hansen. Learn more.


I’m still feeling curmudgeonly about the concept of personal branding, and when I read skeptical views about personal branding like one called “I am Not a Brand. I am Me,” by Gareth Jones, my curmudgeonliness is reinforced.

One of Jones’s arguments against the personal-branding concept contrasts typical brands with humans:

Brands are largely static. Brands don’t rationalise their actions. Brands don’t change their behaviour or opinion after life changing events or after reflecting on some new piece of evidence. Brands don’t offer humility in the face of arrogance. Brands don’t eat humble pie when they got it wrong and then share that experience over social media.

iamnotabrand.jpg Even though part of me wants to agree with Jones’s conclusion that “the whole notion of a personal brand is a bit of a nonsense and serves only to create another bit of jargon around which some ‘instant guru’ … can build a consulting proposition that preys on the insecurities of others,” I started to wonder if brands really are static.

Given my belief that brands must have stories and the best brands are the best because they have great stories (like the Moleskin notebook for example), can brands really be static? Stories suggest an ongoing plot.

I find it amusing and ironic that personal-branding gurus assert that one’s personal brand must be authentic, but the very thing that personal-branding naysayers rail against is a lack of authenticity, or as Jones writes, a watered-down authenticity:

And then there is the question of authenticity. Brands are strong, stand for something and carve out their definitive position in their relevant consumer space. They don’t try and water down their personality or message on the basis someone might not buy them if they don’t.

Jones’s final argument is that his online identity does not comprise a brand:

I am the sum of a number of profiles, opinions and conversation online, nothing more. These do not constitute a brand. Yes, I should definitely keep out any potentially offensive content. But water down my online and offline personality or manipulate it to present myself as something other than who I really am? Most definitely not.

Well, of course, Jones’s “profiles, opinions and conversation online” do constitute a brand because, in part, they help tell his story; it’s just not a brand or story that he has consciously crafted and manipulated. He has not concerned himself with whether or not anyone will buy his brand.

And there’s the issue — whether we want to put our brands and stories out there as they are or whether we feel we must watch what we say and massage our stories so as to make them more palatable to the rest of the world. Much depends on whether we have something to sell — ourselves as employees or purveyors of products or services.

And the other question is whether we can truly be authentic — be ourselves — if we seek to present our storied-branded-selves to the world.



Entry by Kathy Hansen. Learn more.


Michael Margolis recently published a list of “20 questions that can support you in your story positioning.” unique-market-position.jpg Although a few of the questions are best suited for entrepreneurs seeking clients, the list as a whole is great for job-seekers, too. Michael writes: If you go about answering these questions for yourself, you’ll begin to stake out a bigger story really worth telling.”

PERSONAL MOTIVATIONS

  • What motivates you?
  • What has shaped and defined you?
  • What is your point of view?
  • What do you care about?
  • Why trust and believe you?

AUDIENCE EMPATHY

  • Who defines your market?
  • What do they care about?
  • How do people perceive your issue?
  • What needs do you serve?

DIFFERENTIATING VALUE

  • What value do you provide?
  • What’s memorable about you?
  • What’s ignored, overlooked, or not said?
  • What’s your bigger truth?
  • What’s your thought leadership?

MARKETING YOUR TRUTH

  • How do you reach people?
  • Why do people want what you offer?
  • What do you gift and give away?
  • How prove what you care about?
  • What do you want to be known for?
  • How do you make yourself approachable?

Michael has used these questions as the basis for the curriculum in the four-week telecourse that’s currently under way. If you missed the course this time around, I’ll bet he’ll do another as he had significant demand. If not, he’ll have plenty of other story topics as part of his new initiative, Story University.



Entry by Kathy Hansen. Learn more.


Updated Feb. 13: Michael Margolis has just introduced a new article, How to Brand Yourself as a Thought-Leader: Seven Must-Ask Questions, which is also the topic of a recorded telecall from Feb. 10 and a PDF of the article. Michael says of the topic: “Whether you’re an independent professional or part of a larger firm, the article will encourage you to think about your story and positioning in a fresh perspective.”



Entry by Kathy Hansen. Learn more.


Came across two good slideshows recently that illustrate two applications for storytelling.

NASAS1stSlide.jpg Organizational storytelling: I don’t know how Tell Us Your Story: Cultivating an Organizational Storytelling Culture by Teresa Bailey ended up on my desktop, but there it was after I researched storytelling at NASA’s Jet Propulsion Laboratory (JPL) for this entry. Although the presentation doesn’t quite stand on its own without narration, the viewer can glean solid information about how storytelling developed at JPL and how it works.

Online Storytelling in Nonprofits: I’ve written previously about Roger Burks and his campaign against what he calls “poverty porn” in favor of “humanitarian storytelling. Burks, senior writer at Mercy Corps, gives a nice presentation that illustrates how humanitarian storytelling is executed at Mercy Corps (which has more than 2,000 stories on its site), how it engages its audience, and how the approach developed after the late-2004 tsunami. It’s called Online Storytelling at Mercy Corps, and it’s embedded below. This show is easier to follow than the JPL one because it has an audio track. Burks talks about why storytelling is effective, how to choose stories, how Mercy Corps integrates storytelling into its Web site (and makes the action step — donating — more prominent), how the storytelling approach has resulted in much greater donations than similar organizations elicit, and how its latest strategy involves authentic but not necessarily polished entries on it blog, especially useful for real-time disaster coverage, as Mercy Corps is currently providing about Haiti.



Entry by Kathy Hansen. Learn more.


By way of an online discussion group, my friend Stephanie West Allen alerted me to an unusual press release written as a story.

pressrelease.jpg It’s the story of an attorney who is taking down her shingle to become a life and executive coach. There’s more to it; as the press release notes, it’s “a story that involves fleeing from another country, working for the CIA, and being involved in a shooting, not to mention short appearances by the then President of the United States, several Foreign Consulates, and a stuffed animal named Batts Maroo.”

I once made quite a practice of analyzing press releases when I was an editor who reviewed dozens of these documents daily. I developed a nice set of guidelines for how not to write a press release based on the mistakes I typically saw. I put on my editor’s hat to determine whether this press release would intrigue me and inspire me to run the story the release represents (while some publications print releases verbatim, most publications would either edit the release or report their own story using the release as a springboard). Here are my thoughts:

  • The story aspect of the release is definitely intriguing. The release uses the word “story” numerous times. Most press releases announcing a new business give a dry, resume-like recitation of the entrepreneur’s background and qualifications.
  • The release is long — 4 pages (!) when printed as a PDF. Many editors would be daunted by its length and wouldn’t have time to read the whole thing. But they might be intrigued enough by the story aspect to at least put it aside for future consideration.
  • The subject, whose name is Sonia Gallagher, makes some revelations that are unusually personal for a press release — that she grew up in a abusive household, that she experienced “demons” and depression, her engagement and wedding, and being sued by one of her law clients. Would an editor be turned off by these intimate details — or intrigued enough to want to learn more? Depends on the editor.

At the very least, this press release is attention-getting, which cannot be a bad thing when you seek publicity. Storied press releases may have great potential.



Entry by Kathy Hansen. Learn more.


Lou Hoffman, president and CEO of The Hoffman Agency, writes about storytelling as seen through a business prism in his blog Ishmael’s Corner.

He has identified his top 10 storytelling-related blog posts of 2009 in two parts:



Entry by Kathy Hansen. Learn more.


Michael Margolis submitted the following as a comment to yesterday’s entry, but since comments aren’t very prominent here, I’ve made his announcement its own entry:

As a holiday gift, starting today, I’m releasing a free digital download copy of my storytelling manifesto,Believe Me. Anybody on my lists will get the announcement.

believeme_book.gif

It’s also available to anyone else who’s interested. You just need to visit the book’s Web site to get your free copy.
Anyone can also tweet about it; just mention @getstoried and/or #bigstory.


Entry by Kathy Hansen. Learn more.


I have evangelized about personal branding for a number of years, including here on A Storied Career.

Deep in my core, I believe in the concept of personal branding.

But I admit to some doubt and cynicism.

Finally someone else has expressed similar cynicism. Carlos Miceli wrote recently on the Brazen Careerist blog that he no longer cares about personal branding for these reasons:

  1. It makes you afraid. …
  2. It has made us so calculated, that I wonder how many people are able to live up to their online personas. …

I understand these concerns. Every time I post a status update, I have to think about all my various social-media contacts and whether any would be offended or whether my words are consistent with my “brand” or whether my various audiences will think I’m a moron.

But I have other concerns. Personal branding often seems like a Flavor of the Month kind of concept — a fad or trend that careerists are urged to devote time and energy to. I often have the sense that in a few years, no one will be talking about personal branding; they’ll be talking about the next thing we’re supposed to put time and energy into.

I’m also flummoxed by the fact that there’s no one consistent rubric for developing and communicating one’s brand. Everyone who touts personal branding has his or her own formula, approach, or process for determining one’s brand.

Your personal brand is supposed to be about your authenticity, but like Miceli, I often think that worrying about staying “on-brand” and saying the wrong thing makes us inauthentic. Miceli writes: “Once I started not worrying about the repercussion of every word I said online, I truly connected at an emotional level with others. Once I embraced my personality, I strengthened the connections that mattered and cut ties with those that didn’t.”

And what does all this have to do with storytelling? Personal brands are synonymous with — or at least spring from — our stories. In my book, Tell Me About Yourself, I write about developing a personal-branding statement backed by a story.

I have a feeling that personal storytelling that expresses our authentic selves may pass the test of time more than “personal branding” will.



Entry by Kathy Hansen. Learn more.


Today, I conclude my series of three questions I asked of Michael Margolis, author of the new book, Believe Me: Why Your Vision, Brand, and Leadership Need a Bigger Story (see yesterday’s entry and Friday’s.) believeme_book.gif Michael writes that the Believe Me manifesto is just the beginning. “Follow-up books will be more practical, with frameworks, case studies, and a how-to driven approach,” he writes toward the end of Believe Me. “I am eager to explore more deeply the topics of 1) brand storytelling, 2) social innovation stories, and 3) the stories every entrepreneur must tell.”

I asked him to elaborate on his planned books:

Here’s my confession, I’ve always clearly envisioned writing at least 7 or 10 books in my lifetime (humble ambitions, right?). Yet, every time I’d sit down to write a book, all 7 to 10 books would show up at once, like competing voices arguing in my head. So writing was a pretty frustrating experience — with plenty of false starts over the years. In the case of Believe Me, I wrote the book in just 90-days (!) from the first word on paper to the “publisher’s proof” in hand. Clearly, technology (and a little elbow grease) is a game-changer, profoundly changing how we produce and consume stories today. I skipped working on my tan this summer, and instead produced a book. Joking aside, I’m in the midst of developing the material for the next four books. I’ve launched a series of free/paid tele-classes, new workshop offerings, and putting the finishing touches on a 6-month executive-education program called High Stakes Storytelling. I share all of this, because these current activities will form the basis of my next books — and will take a more practical, hands-on approach — guiding readers through a variety of real-world scenarios and business applications. I haven’t yet decided which of the four books comes out first, but the topics I’ll be covering in more depth include brand storytelling, entrepreneurial narratives, social media storytelling, and storytelling for social change. In essence, helping to map out the new paradigm of business especially for society’s change-makers, innovators, and pioneers.


Entry by Kathy Hansen. Learn more.


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A Storied Career

A Storied Career explores intersections/synthesis among various forms of
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Kathy Hansen, PhD, is a leading proponent of deploying storytelling for career advancement. She is an author and instructor, in addition to being a career guru. More... emailicon.jpeg

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