- Boosted sales rate by 200 percent in first year and 400 percent over five years, successfully capturing majority of engineering specification market.
- Revived branch image, upgraded technology and equipment, and re-established company as industry leader by increasing sales dramatically.
- Achieved 95 percent spend capture, 35 percent system operating and maintenance cost reduction, increased order visibility and leverage position, and enhanced supplier relationship management by executing successful integration of business units’ procurement and payables systems and processes.
- Reduced annual consulting costs by $1.4M, streamlined development processes, facilitated rapid turnaround of customer requests, and enhanced internal application-development and application-support capabilities by developing and executing plan to in-source numerous key IT functions.
- Achieved 25 percent call-back rate, 30 percent sales increase, and a reopened revenue stream by executing direct-mail initiative to contact dormant customers to provide name recognition reminder and publish service-option details.
- Saved company $13.75 million - $1.75 million in first year and $4 million annually for three consecutive years - by conceiving, designing, and strategizing to bring branch computer maintenance in-house.
- Saved weeks in project time by instituting structured project-management methodology.
- Increased recoveries from less than 2 percent of paid, to 5.7 percent of paid, resulting in $39.6 million in increased recoverables, by creating “Third Party Recovery Recognition Templates.”
- Reduced customer requests from 500 to 12 within three months by designing and implementing centralized customer task-tracking system.
- Reduced errors, saved time, achieved nearly a 100-percent paperless environment, and saved money by implementing central Web-based database that houses all client data, realizing remarkable return on equipment investment in less than a year.
Tell Me About Yourself: Storytelling that Propels Careers, Quintessential Careers Press, ISBN-10: 1-934689-00-9. Find out the ways you can own the entire book.
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