Sample story:

I was team leader for a re-engineering project. My team was responsible for change management for the implementation. We had no in-house change-management expertise, so a consulting firm had promised to bring in an expert to assist with design and development for change and then transfer the knowledge to provide us with the in-house expertise we needed for the ongoing rollout. As the design and development of the implementation phase progressed, the huge amount of change that would need management became alarmingly clear. The consulting firm failed to provide the change-management expert. Since I was responsible for this aspect of the project, and change-management was not being properly addressed, I began to be scapegoated, and I truly began to fear for my job. The project was in jeopardy of failing because of the consulting firm’s failure to provide the appropriate level of expertise. Ultimately, the desired results were not achieved. I’ve therefore learned to trust my instincts and gain support of others earlier so I won’t be scapegoated for the lack of expertise needed to make the change. I am also willing to obtain additional training so I can be the one with the expertise.

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