Storytelling to Ace the Job Interview

Guest Post by Russ Hovendick

 

Are you memorable?

You may be asking why this characteristic is important. Let’s step into the interviewer’s shoes for a minute. Yes, the employer has a need, but the hiring manager wants to make sure that the hire is a great fit for the organization. He or she even would love to hire a veteran. Well, I’m a veteran; why wouldn’t they hire me, you ask yourself. But, I would challenge you to ask yourself why the employer should hire you.

The interviewer has just interviewed 10 people prior to interviewing you. All the other candidates stated that they were dedicated, accountable, and hard workers. Suddenly, all candidates quickly became a blur. Now, in you walk, ready to declare that you, too, are dedicated, accountable, and a hard worker.

InterviewStory2.jpgDoes this scenario have a familiar ring? Unfortunately, this pattern is followed by the majority of military and civilian job-seekers, with very limited success.

What’s missing? Your story – the “You Factor” and, the very thing that will set you apart from your completion, if presented correctly.

The old adage that facts tell, but stories sell, is true in sales world, and it certainly holds true in interviewing world, too. Yes, your resume is impressive, but it’s only words, and only you can bring it to life by capturing your audience.

You may say that you have led a group of 30 soldiers. True, but just a fact. Now, let’s introduce the “You Factor.” This time you say:

I have the unique ability to capture the hearts of the people I am leading, instill in them the importance of the part they play in the overall success of our effort, and to engage them in a manner that creates within them a desire to reach goals they never thought possible.

Then you proceed to give a very quick narrative of a success that you attained through the people that you have led.

Powerful stuff, but it will take effort on your part to prepare so that you have your story on the tip of your tongue. For each additional point or characteristic that you want to demonstrate, use the same format, introducing a very short story, demonstrating success in each area you want to  cover.

Let me provide an example of a veteran that I worked with who at first claimed to not have a story to tell. He had been on 17 interviews and not one had produced a positive result. I suggested that he probably wasn’t connecting and that he needed to tell his story. He said that he really didn’t have a story and that he was just a grunt. I mentioned to him that everyone has a story and I that I was confident that he had one, too.

After probing, I found that as a teenager, he had lived on the streets and had numerous run-ins with authorities. Even though he was on the streets and had dropped out of school, he felt that he was better than his circumstances. While being pursued to join a gang, he chose to pursue an education instead and received his GED. He also started reading self-improvement books. To benefit himself further, he chose to join the military and raised himself to the rank of platoon sergeant. I asked what he was proudest of. He replied that he brought every one of his guys back from Iraq. Not letting his story end there, I asked what efforts he took to make this safe return happen. He said that he was tough on his guys and quizzed them constantly on preparedness issues and responses. I then asked him how his troops responded. He said that at first they thought he was a jerk – until they had a life-and-death incident.

One of the precautions he drilled them on so many times saved many lives. I then asked what they thought of him then. He started to cry and said they loved him; in fact his troops drilled these very same things into new members of his unit. He said that when he leads, he leads with every ounce of fiber within his soul, and people believe and follow.

Bingo! I was sold and so was the next employer that I had him interview with.

Final Thoughts on Sharing Your Success Stories

Sharing your story brings to life who you really are and makes you memorable in the eyes of your interviewer. Now you have separated yourself from your competition using the power of storytelling.

For more information, see also these sections of Quintessential Careers:

 

JobActionDay.com: Job Action Day 2014

This article is part of Job Action Day 2014.

 

 

Client Staffing Solutions, Inc., President Russ Hovendick


Russ Hovendick is president of Client Staffing Solutions, Inc., a national search and placement firm specializing in the food and beverage industry. He has been a national award-winner within the recruiting and placement industry. He is also founder of Directional Motivation, a Website providing no-cost materials to help people advance their careers, with a special section devoted to transitioning veterans seeking civilian employment. He has authored three books: Deployment to Employment, How to Interview, and How to Get a Raise. He is also a frequent guest on Radio and Television programs and has been quoted in publications, such as the Wall Street Journal, GX Magazine, Military Times, Woman’s World Magazine, Reuters, NFIB, Career Builder, and Yahoo.

 

Tell and Share Your Profile Story

Guest Post by Nancy J. Miller

FireUpProfileYour career is the story of your personal life, education, training, and work. You choose what parts of your story to share. Your profile is the career story you want to share with colleagues, customers, clients, or friends.

A profile in the context we are discussing, according to Merriam Webster online, is “a representation of something in outline.” Your profile is a representation of you. It is the story you want to tell about yourself. Your profile puts you in charge of your story.

Your profile is an outline of you, your interests, and accomplishments. Creating your profile is fun and easy when you know what to say, you
know your audience, and you know where you want to share it.

Know What You Want to Say About Yourself

  • Make a list of accomplishments you are proud of and skills you want to use.
  • Create your career-success portfolio.
    • Find awards, thank-you notes, degrees, training certificates, publications, media coverage, etc. Your items may be the actual papers, copies, or lists.
    • Put your credentials in a binder to create your personal portfolio.
    • Take out anything that doesn’t fill you with delight.
    • Revisit your accomplishments list now that you have a picture of your career success story in front of you. (You can learn more about
      creating a portfolio full of your strengths and accomplishments in the book,
      Fire Up Your Profile For LifeWork Success.)
  • Write down examples of your values and interests. For example you might say, “I value the outdoors and have an interest in hiking and paddling.”

One of the best ways to connect with someone is by telling them your interests and see what you have in common or what they find fascinating about you. For example I asked someone who connected with me on Linkedin what her interests were. She said one of her interests was canoeing with the alligators. She helps women over 55 with their careers, and she is very adventurous. She is someone I watch on Linkedin because we share career interests and both love the water.

Write Your Profile Story

  • Include your strengths, values, interests, and experience.
  • Prioritize your story ensuring you are stating the most important and interesting aspects first.
  • Write your story.

Once you have written out your profile you have the information you need to share when you network, write a letter of introduction, resume, or social-media profile. You will share different parts of your profile with different audiences. Get to know your audience, and you will know what gets  their attention.

Share Your Profile

  • Social media
  • Networking
  • Resume
  • Letter of introduction/Cover letter
  • Website “About” page
  • Personal business plan

Your profile is an effective marketing tool for your business or job search. Using social media to build relationships takes time and planning, but there is no financial cost and there are many rewards.

Test Your Profile on Social Media

  • You choose your purpose, your audience, and what you want to say.
  • You can test drive your profile on social media on various platforms: a profile on LinkedIn, an album on Pinterest, pictures on Instagram, and much more.
  • You can try out your story in different ways until you get the response you want from the audience you want to hear from.
  • Use social media, preferably with a career professional to assist you, as a tutor for creating a powerful profile. It is fun to share, switch things
    around, add and subtract information, and see what responses you get.

You gain confidence when you share your story on social media. You can now write a headline on LinkedIn that is your one liner to use when networking or describing your work. Try out various descriptions. You can adjust your Linkedin settings so that you choose whether or not you share each of your changes with your connections.

Once you test and approve your profile, choose which parts to use for creating your Website “About” page (you now know how to say who you are), resume (you will already have a list of most important skills and experience), your cover letter (you thought about your interests and know what is unique about you), personal business-plan summary (you know who you are and what you have to offer your customer or client).

Outcomes from Having a Fired Up Profile

You will be preparing to:

  • Say who you are and what you do.
  • Widen your network of friends and colleagues.
  • Get new ideas for business and projects.
  • Broaden your global perspective.
  • Grab opportunities to sell products/services.
  • Connect with people to collaborate with, hire for projects, and find jobs.
  • Find ways to do good for people and/or the environment.

Final Thoughts on Your Profile as Your Story

Many have told your story for you including parents, teachers, employers, and possibly even media. You might be very pleased with the coverage of you by others, but when you know how to tell your story your way, you not only gain confidence, you also highlight the picture of you that you want your audience to see. You will be amazed at the results when you learn to create and use your fired up profile.

Finally, if you need additional help, go to Fire Up Your Profile.

For more information, see also these sections of Quintessential Careers:

This article is part of Job Action Day 2014.

LifeWork Coach Nancy J. Miller


Nancy Miller is a LifeWork Creativity Coach at Creative LifeWork Design. She is author of the book, Fire Up Your Profile For LifeWork Success. Her new book, Vegetable Kids in the Garden will be out later in 2014. With a master’s degree in counseling with a career specialization, Nancy uses a holistic, practical approach to coaching entrepreneurs, professionals, and writers to create business and career success in harmony with their values. Contact Nancy at success(at)nancyjmiller.solutions, connect with her on Linkedin, and visit her website.

 

To Energize Job Search, Ditch Those Outdated, Unfounded, and Easily Rewritten Stories You Tell Yourself

Guest post by Wendy Terwelp

 

“Who are we but the stories we tell ourselves, about ourselves, and believe?”

– Scott Turow, Ordinary Heroes.

storieswetellourselvesIn fact, we sell ourselves on these stories, even when they are not true, are outdated, unfounded, and easily rewritten. And these negative stories can be tremendously detrimental to our careers.

What Do These Stories Sound Like?

I’m too… busy, overqualified, under-qualified, old, young, fat, thin, angry, shy, depressed, ashamed I lost my job…

I can’t because… it’s not the right time, I’m not ready, I won’t know anyone, my childhood was terrible, I have health issues, I can’t afford it, I’m a CEO and I don’t want to ask for help…

They… won’t let me, won’t reimburse me, said I couldn’t, said so, said it’s not in the budget, said I’m too…

Do any of these phrases resonate with you?

Take a closer look at what’s impeding your progress. How real are these stories you’re selling yourself? Are they still relevant? What is the real truth? Break them down and kick these stories you’ve sold yourself to the curb.

Uncover the Truth About Your Story

One executive told me she couldn’t get advanced training because “they won’t let me.”

“What’s the real truth?” I asked her. “They won’t let me” was not the truth because I knew others at her company had earned advanced degrees.

“I don’t have the time, and they won’t reimburse me,” she said.

“How badly do you want it?” This particular training would benefit my client’s ultimate career goal and add leverage toward a promotion.

She thought about things for a while and said, “You’re right. I really do want it. I guess I can make the time, and I can write off the training on my taxes, so I’m really not out that much.”

Bottom-line, my client made the choice to earn the designation and, through our coaching, landed a promotion with a salary bump.

Our Stories, and How We Believe in Them, Can Hold Us Back or Drive us Forward

“The only person you are destined to become is the person you decide to be.” – Ralph Waldo Emerson

An engineer was downsized after 20+ years. It was devastating and he was angry about the situation. Additionally, relatives told him he was too old and shouldn’t have his expectations too high about getting another management job at his age.

Through our coaching work, he decided it was best to move forward, leaving anger and resentment behind. He was less concerned than his relatives about his age, and the action step he took was to see less of those relatives while in career-search mode. His new attitude and proactive approach enabled him to dive in and learn new ways to search for a new gig. He learned social media and made many connections on LinkedIn; he picked up the phone and revived his network; and he landed several interviews. As a result, he could choose which offer to accept. He chose a company and role that was not only a higher-level position and salary than before, but also with a global company that offered more opportunities.

Good News: We can Rewrite Our Stories

Despite what has happened to us in our past, we are still here.

In How to Rewire Your Brain for Success, author Geoffrey James wrote, “Rather than video playback, human memory is more like video editing. When you remember something, you are recreating, changing, and re-memorizing. The memory is subject to change every time you remember it.”

That means you can edit your bad memories and strengthen your good memories. You can rewrite your stories.

Two ways to start building your new stories: keep a success journal or Me File. Start tracking your hits – both personal and professional. Track what you are thankful and grateful for each day. Some days it might be as simple as, “I’m thankful I woke up today.” Other days it might be, “Wow! I am so grateful I got a standing ovation after my presentation today!” Identify and document at least one hit/success and one grateful/thankful-for item each day.

Final Thoughts on Creating Your (New) Story

Work on creating your new story, a story that reflects how you wish to be perceived. I’m working on my latest edition. I look forward to hearing about yours.

For more information, see also this section of Quintessential Careers:

JobActionDay.com: Job Action Day 2014

This article is part of Job Action Day 2014.

 

 

Executive Coach Wendy Terwelp


© 2014 Wendy Terwelp, author, speaker, executive coach. Wendy Terwelp is president of Opportunity Knocks, and author of
Rock Your Network®.  She was named one of Quintessential Careers’ Top 15 Career Masterminds and her Infoline, “Jumpstart Your Job Search and Get Hired Faster” was included in the Association for Talent Development’s  2014 ASTD Best on Career Development anthology. Follow her on Twitter @wendyterwelp.

 

Strengthen Your Job Search through Storytelling

Guest Post by Randall S. Hansen, Ph.D.

StorytellingBubbleWant to push your job-search techniques to a higher level – even if only passively looking for a new job? Use the power of storytelling to frame your accomplishments, sharpen your career brand, enhance your LinkedIn profile, enrich your resume, refine your networking, and improve your job-interview responses.

Developing a powerful – and uniform – narrative that interweaves throughout all your job-search tools will help you produce a consistent and compelling message to prospective employers.

Why is story so powerful? Because people remember stories. We don’t remember a series of facts or accomplishments, but when they are included in a story, we remember the core of the story – the theme of the story.

Your main goal, then, is to decide on the theme of your story. Your theme should come from your accomplishments, so start your storytelling process there.

Develop a list of your major career accomplishments – and find the main theme, the main narrative of your story. Your theme will be unique to your
experiences, but here are some examples:

  • The revenue-enhancer
  • The cost-saver
  • The brilliant strategist
  • The inspiring leader
  • The team player
  • The consistent performer

How Story Can Enhance Your Job-Hunting

 

Accomplishments

We have hammered this point in other articles on our site, but the KEY starting point for building a successful job-search starts with fully understanding and articulating your accomplishments. Accomplishments vary by job, of course, and can range from something as simple as having a 100 percent safety record to masterminding the turnaround of a floundering organization.

Your first step is identifying your accomplishments. Use our Accomplishments Worksheet.

Your second step is turning these accomplishments into compelling stories. Read: 3 Steps to Storytelling Success in Your Job Search. Then, see some examples in this article about accomplishment stories. For additional help with accomplishments, go to our Career-Job-Work Accomplishments Resources for Enhancing Next Job Search, Promotion.

Career Brand

What can you offer a prospective employer? That’s your career brand. Your career brand is a promise of quality/expertise that you deliver – and will deliver to a prospective employer. Your career brand should help set you apart from other job-seekers.

Your first step is to learn more about career branding. Use this article: Career Branding Basics: What, How, Why. A Primer for Job-Seekers.

Your second step is developing a story that encompasses your career brand. Learn more in this article: What’s Your Career Brand Story?

LinkedIn Profile

Not all job-seekers need a LinkedIn account, but certainly all professionals should have one. LinkedIn has become a powerful job-seeker tool for uncovering information, building a network of contacts, and for learning of job opportunities. Many recruiters use LinkedIn as a tool for scouting potential.

Your first step is learning more about why you should not only develop a LinkedIn profile, but why you should immerse yourself into your LinkedIn profile. Start with this article: 5 Tips for Using LinkedIn During Your Job Search.

Your second step is developing a compelling narrative for your LinkedIn profile. Learn more in this article: Seven Steps to Tell Your Personal Brand Story on LinkedIn.

Resume

As your most important job-search tool, your resume has to share a consistent narrative with your other job-hunting tools while telling a story compelling enough to convince a hiring manager to schedule an interview with you.

Your first step: If you need help starting or revising your resume, start here with our large collection of Resume Resources and Tools for Job-Seekers, including our article, How to Write a Great Resume: A Short Guide for Job-Seekers.

Your second step – once your resume includes all your key accomplishments – is to storify it. Read: Every Resume Tells a Story and Storytelling in Your Resume: Why and How.

Networking

Story plays several roles with networking – from having a memorable story that network contacts can use to recommend you for jobs to having an engaging Elevator Speech Story for when meeting new networking contacts.

Your first step, especially if new to networking, is to review the power of networking in job-search. Start with one or more of these career networking articles.

Your second step is incorporating story into your networking activities. Read: Tell Your Story: For Job, Promotion, Business Success.

Interview Responses

Job-interview responses need to engage the listener, relate to the question asked, make an emotional connection, and be memorable. Facts and statistics are quickly forgotten. Developing short accomplishment stories – and other stories in response to typical interview questions – will not only help you be better prepared for your next job interview, but also make it easier for the interviewer to know, understand, and remember your career brand and major accomplishments.

Your first step is maximizing your understanding of the interview process and developing a list of commonly asked interview questions. Find these interview questions – and much more – in our Guide to Job Interviewing Resources and Tools.

Your second step involves incorporating your brand narrative into the stories you develop for your interview responses. Remember, while you do not want to memorize your interview responses, you DO want to have a story you can pull from your memory to use when responding to interview  questions. Read: Creating Interview Stories.

Final Thoughts on How Storytelling Strengthens Your Job-Search

The human brain – since the beginning of time – has been hard-wired for stories and storytelling. Families pass important family history from one generation to another in the form of story. Story awakens something in our brains and emotions, and the job-seekers who use stories to showcase their career brand and accomplishments create strong connections with their listeners – and are the job-seekers who are remembered.

Finally, remember the basics of good career storytelling. Your stories should be short – a minute or two – and have a beginning, middle, and end. Each story must be engaging, with an emphasis on the result you achieved, the accomplishment you attained. Don’t get bogged down in details; if the interviewer has been hooked, s/he will ask follow-up questions that allow you to provide all the relevant information.

For more information, see also this section of Quintessential Careers:

JobActionDay.com: Job Action Day 2014

This article is part of Job Action Day 2014.

 

 

QuintCareers.com Founder Dr. Randall Hansen

Dr. Randall S. Hansen is founder of Quintessential Careers, one of the oldest and most comprehensive career development sites on the Web, as well CEO of EmpoweringSites.com. He is also founder of MyCollegeSuccessStory.com and EnhanceMyVocabulary.com. He is publisher of Quintessential Careers Press, including the Quintessential Careers electronic newsletter, QuintZine. Dr. Hansen is also a published author, with several books, chapters in books, and hundreds of articles. He’s often quoted in the media and conducts empowering workshops around the country. Finally, Dr. Hansen is also an educator, having taught at the college level for more than 15 years. Visit his personal Website or reach him by email at randall(at)quintcareers.com. Check out Dr. Hansen on GooglePlus.

Achieve Storytelling Success in Your Job Search through These 3 Steps

Guest Post by Laura Labovich

The best storytellers have one thing in common: they rarely wing it. And, once you have learned the formula for a great speed-networking pitch (in just three easy steps), you won’t have to wing it, either.

Let’s take a look at the three steps that can make your networking pitch stand out with stories of your most successful moments. 3_-_Canva

Step 1: Uncover Your “Greatest Hits”

Many people struggle to identify their accomplishments because they see those peaks as “just part of their job.” To get your ideas flowing, you have to banish those thoughts. All bets are off, and all answers are good ones. To sell yourself and (perhaps more importantly) encourage someone to continue speaking with you in the first place, you must first formulate a list of career “greatest hits” (think 80′s mixed tape!) and how you saved the day, solved the problem or served the client in your current or previous jobs.

The Five O’Clock Club generated the ridiculously effective The Seven Stories Exercise (pdf) to rev up your accomplishment engine and get you to pinpoint your successes with ease.

Start by writing down your top seven most satisfying experiences. (In this case, they should be mostly professional.) Each of these accomplishments should meet the following criteria:

  • You were happy when you did it;
  • You thought you did it well (so, it wasn’t a fluke);
  • You experienced a sense of accomplishment.

Here are some examples:

  • Digitized the entire patient history in my office
  • Redesigned the quarterly newsletter to include member interviews
  • Navigated through Italy without a translator

Step 2: Challenge -> Action -> Result (CAR)

After you’ve written down your accomplishments, it’s time to format them in a way that breathes some life into the story. What was the challenge? What action did you take? What was the result?

Here are some examples.

Challenge: Oversaw 70 upgrades across all departments after epic system shutdown shaved two weeks off allotted time

Action: Called for all hands on deck, delegated responsibilities and implemented planned course of action

Result: Accurately completed upgrade in a third of the time originally scheduled

 

Challenge: Raise test results by 10 percent to maintain school funding

Action: Developed school-wide initiative to incentivize tutoring for both teachers and students

Result: Reached average increases of 15 percent with 6th grade topping at 24 percent. Maintained funding and raised the standard for years to come.

 

Challenge: Remodel outdated communications system at traditional company with minimal budget

Action: Researched most efficient channels with free applications and best results

Result: Increased email subscription by 15 percent and social-media followers 150 percent in under three months

Step 3: Create your pitch

Now it’s time to craft a winning Speed Networking Pitch. Use this formula below to take the guess-work out of yours so you can begin using it quicker!

 “As a [job title], I work with [share target audience] to [share a problem you solve]. And here’s the proof [tell a specific story].”

Here are some guidelines to help you stay on track, intrigue your audience and nail your speed networking pitch.

    • Keep it simple. Don’t say in 20 words what you can say in one. You have about 30 seconds to get your point across. Each word you choose to say takes up valuable real estate in your listeners’ minds. (Don’t make them want to go freshen their drink!)
    • Drop the jargon. Everyone knows the corporate buzzwords – “holistic,” “facilitate,” “move forward!” This, however, is
      not the time to use them. People want to hear an authentic overview of your expertise, not a keyword-heavy speech that feels
      scripted and confusing.
    • It’s in the present. This story depicts what you continuously do, not what you’ve previously done!
  • Make it about the client. Rather than talking about your accomplishments, design your stories to highlight how you made things better FOR YOUR CLIENT. This last piece is the key. It’s not about you. This client focus (or employer focus) is what makes this pitch exercise different from the others you’ll find. The best way to distinguish yourself is to showcase proven results of your work and how the business benefited.

Here are some examples.

[As a Public-Relations Specialist] I work with [serious product developers who have been in business for five years or more] who are looking to [fine-tune and/or rev up their public-relations engine and start landing some media coverage on national scale]. [Recently, I helped my client land a 1/2 page feature in the Washingtonian Magazine and, as a result, he is now in discussions with X company to sell the app for $1.3M].

[As a project manager at a credit union] I work with [a team of financial and technical experts] to [develop and rigorously test new products and services]. [Last month, my team launched a hugely anticipated line of corporate banking, which has already led to a 23 percent increase in business and billable accounts.]

I work with [small to medium-sized non-profits who specialize in women and children] who need help [blending photography, graphics, and text to attract demographics and prompting consumers to use their service. [Recently, I collaborated with the Coalition for Women and Children to rebrand their marketing collateral, which doubled traffic at their table at the Taste of Bethesda last weekend – unique booth visitors grew from 350 to 700 in two days!]

And, just for fun, here’s my own:

As a [Job Search Coach], I work with [job seekers who are struggling in their search, sending out resumes and/or not getting interviews] and I [teach them a proven job search methodology that enables them to stop spinning their wheels, and shave months off their job  search]. Just last week, I helped a job-seeker [return to the workforce after a near fatal car accident and a 12-year hiatus. She's so empowered and excited to start her new life].

Final Thoughts on Storytelling Success and Networking

After you’ve decided which accomplishments you want to demonstrate, diversify your arsenal to create an unstoppable repertoire of stories. It’s important to have a few on hand so you can tailor them to suit your audience.

And last but not least, practice! If it makes you feel uncomfortable to say it, don’t! And if you wouldn’t use a word in real life, it sure as heck does not belong in your pitch. Natural, authentic storytelling is what we’re after here. Now, it’s your turn.

For more information, see also these sections of Quintessential Careers:

JobActionDay.com: Job Action Day 2014

This article is part of Job Action Day 2014.

 

 

Laura Labovich


Laura M. Labovich is a former Disney recruiter, award-winning resume writer and Chief Executive Officer of The Career Strategy Group, an outplacement firm that provides a powerful methodology that empowers job seekers to LAND A JOB FASTER! Laura’s contagious enthusiasm and proven strategy have garnered attention such national news outlets such as The Washington Post, Fox News, NBC, USA Today, Sirius XM, and more. Laura is the co-author of 100 Conversations for Career Success (LearningExpress, 2012), a FORBES 2013 top career book selection. She is also the author of a robust online job search course called HIRED! (Pearson, 2014).

 

For Job, Promotion, and Business Success:
Tell Your Story

Guest Post by by David Couper

SuccessStoryAs we know from childhood, every story must have a beginning, middle, and end. There had to be set-up and a pay-off. We instinctively know when a story is not working, and yet many of us find problems with creating stories. Stories exemplify our uniqueness They help employers to hire us and customers to buy.

Auntie Regina’s Ribs – More Sauce

Here’s an example. We’re at a family barbecue – a mix of close family, cousins you only see once in a while, their significant others and various friends. A guy with ketchup on his shirt – in the friend-of-the-family category who you’ve never met before – is listening to your story.

Guy with ketchup: So tell me more about what you’ve been up to.

You: Last year I was working on a new system for a client, International Bank. I had met with the people at the bank and discussed our plan. The system was going to help bank tellers increase accuracy and save time per transaction. I asked if my team could talk to some tellers to get their input. The client said, ‘No, we didn’t need to,’ and that she knew all about the teller role and would answer any questions for us.

Let’s Start At the Very Beginning

Let’s stop here. That was the beginning of the story. We’ve given the set-up. We’ve explained what the current status was. We’ve talked about what we inherited and we’re ready to start talking about what we did — the middle of the story. Too often, that’s where people start so that the target doesn’t know the context or why the actions were important. Now, on to the middle of the story.

The Middle Comes Next

You: I wasn’t really happy with that answer. I knew from experience that if you didn’t get the end users’ input early you could have big problems. And I also knew that my client would be too busy to give me the time I needed and might well not have the hands-on information I needed. But she was the client.

Guy with ketchup: Tough call.

You: Yes, but I knew what to do. I pulled some examples, case studies that showed why having the end-users’ input was so important. When I showed them to her she understood and gave me the names of some of her top people.

So that’s the middle of the story. You might want to add more to your own story, but like any good joke it’s really the set up and the pay off that get the biggest laughs. And now the end of the story.

All Good Things Have to End

Guy with ketchup: Good work. I bet having some good examples helped your case.

You: Yes. And when the system went live we had no problems. The users really liked it and the upgrade from their old process was really smooth. The manager told me that she was really pleased I had pushed her to get feedback from the users, and that had made all the difference.

Guy with ketchup: Fantastic.

There you go. A story, or a longer pitch, which will get you an interview.

Here’s another fabulous real-life example from Ron Shimony that shows the importance of believing in yourself.

Here is his initial experience with pitching himself.

I walked up and down Lincoln Avenue in the north Suburbs of Chicago and started applying for sales jobs at various car dealerships: “Hi, my name is Ron Shimony, and I would like to work for you. I don’t have any car sales experience, but I can learn fast” was what I would tell the manager. And “No thank you, we don’t have any openings right now,” or “Sorry, we don’t hire people with no sales experience,” were the two most common answers I received.

And then he saw where he was going wrong.

I realized that I had been asking these sales managers for the right to apply for a job with their company, instead of expecting them to hire me. I had to show the value I would bring to the table, billing myself as the best potential car salesperson these managers ever met.

Along with this belief in himself, Ron also practiced his pitch and emphasized his positive qualities through his body language and delivery. This was his new pitch.

Hi, my name is Ron Shimony, and I would like to work for you. Although I do not have any car sales experience, I can assure you that no one can outwork me. I will become your number-one sales guy, if you just give me the opportunity! I know what I can do and achieve, and you will not be disappointed. I am a fast learner, and your company will benefit greatly from my selling abilities and enthusiasm.

Not surprisingly, he was hired by a Chicago dealer.

Quoted with permission from Ron for your life℠

Final Thoughts on Telling Your Story

Good stories work whether you are hunting for a job, trying to get a promotion, or even running your own business. Remember a beginning, middle, and an end, and you are on the way to something powerful.

For more information, see also these sections of Quintessential Careers:

 

JobActionDay.com: Job Action Day 2014

This article is part of Job Action Day 2014.

 

 

David Couper is founder and CEO of David Couper Consulting, Inc., a strategic-effectiveness consulting firm focusing on business’s real bottom-line: PEOPLE. A seasoned global corporate consultant and coach, David is also an accomplished writer and has published seven books. David is regularly quoted talking about business success on television, radio, print, and online outlets such as NPR, Forbes, CBS News, and Newsweek Japan. David holds a bachelor’s degree in Communications from the University of Wales and graduate degrees in Education and Psychology. He lives with his 8-year old son, in Los Angeles, CA.

Connect and Get Attention By Telling Your Career Story

Guest Post by Deborah Shane

“The universe is made of stories, not of atoms.” – Muriel Rukeyser

On January 5, 2007, I was sitting out on my lanai looking out at the lake and golf course in Ft. Myers, FL. I was officially and unexpectedly in between careers and jobs, living in a town where I literally knew one person. I had made a voluntary career transition in August 2006 and decided to embark on yet another adventure in my life – one that did not turn out the way I had anticipated.

Connect_-_CanvaI was stunned, uncertain and yet strangely excited. The question came into my head, “What do you really want to do, not what do you have to do?”

I really wanted to start my own company using all of my gifts, talents, passion and expertise to help others and do what I do best: teach, guide, and train. On February 4, 2007, I launched Train with Shane, now DeborahShaneToolbox.com, and in 2015, I will celebrate eight years in business.

That defining moment on the lanai led me on the most exciting, nerve-racking, and challenging ride of my life.

My storyline?

“Deborah Shane is a tenacious, curious, empowered person who has transitioned through several careers. She has transformed herself from a rockin’ singer, published songwriter, teacher and award-winning radio sales professional to a two-time award-winning author, entrepreneur, writer, trainer, speaker, radio host.”

We know that stories are the most powerful way for people to connect with each other. We all love stories because we all have them and can relate to them.

The plot, the characters, the setting, the conflict, the resolution, the moral is the oldest form of telling and sharing experience, wisdom, and history that we have. Today, storytelling is one of the most effective approaches to use in brand recognition and career advancement and development.

Telling a story to drive home a theme or point is so powerful and lasting that it can cut through all the noise and clutter to grab someone’s attention very quickly.

 

Consider:

  • The courage and perseverance of Erik Weihenmayer, the first blind adventurer to summit all seven of the planet’s highest mountain peaks.
  • The innovation and vision of Ray Kroc of McDonald’s to revolutionize fast food.
  • Sara Blakely getting over her fear of sales to make Spanx the success it is today.

There are thousands of these stories that come out of the lives of real people that drive home the lesson, principle, and moment of clarity that comes when we take that leap of faith to do what we are driven to do and really want to do.

Build Your Story and Connect Your Brand: 3 Ways

  1. Identify your life shapers and turning points. We all have specific moments in our lives when things shifted and changed – moments that shaped our ideasand were turning points in our lives. Think about five of those moments in your life and what lesson came out of each that  makes you who you are today. Use that to craft a story.
  2. Think of random situations or occurrences you were involved in or witnessed that greatly moved you and why. Craft a story around what you saw, thought, felt, or learned.
  3. Talk about things, issues, causes that you are passionate about and why. We all have charities, causes, and things that we want to be a part of and align ourselves with. Craft a story around how these led you to do something.

When it comes to attracting and relating on a resume or in a face-to-face meeting on a job interview or networking event, use the power of your real-life story as a connector and point of relatability. Pretty much works every time.

Make sure your LinkedIn profile is the place where you tell that career story, in first person. Skip the bullet points and instead make them into a compelling story. (See my LinkedIn profile by following the link in my bio, below.)

Final Thoughts on Your Career Story

Whatever your career story is, find it, tell it, share it, and celebrate it.

For more information, see also these sections of Quintessential Careers:

JobActionDay.com: Job Action Day 2014

This article is part of Job Action Day 2014.

Deborah Shane


 

Deborah Shane, named a Top 100 Small Business Champion and Top 100 Small Business Podcast by SmallBizTrends.com, is the author of two books. Her new book is #trusthewhy: Fundamentals, Value and Humor Get You Through Anythinga blog-to-book collection of 56 articles about, careers, social media, branding, marketing, professional advancement. She also published the award-winning book, Career Career Transition – Make the Shift, in 2011. She is a branding strategist, social-media consultant, featured writer, and speaker. She hosts a weekly blog and award winning small business radio podcast with more than 525K downloads. Deborah delivers practical and tactical ideas in her articles featured on Small Business Trends, Forbes, Entrepreneur, Business Insider, Careerealism, Women For Hire, and she is a go-to resource for the media on NBC, Fox, CBS. Engage with her @DeborahShane, on LinkedIn, and visit her at DeborahShaneToolbox.com.

 

 

 

A Marriage of Marketing and Storytelling: Using Personas in Your Job Search

A Guest Post by Karen Siwak

Storytelling sells. Marketers know this. Sales executives know this. Journalists know this. And jobseekers are beginning to know this. Being able to tell a good career story gives a job-seeker a competitive edge – his/her resume is more likely to be read instead of just scanned, their interviews are more likely to be memorable and engaging.

However, knowing what story to tell is key. It isn’t enough to string together disconnected SMART statements [learn more] and hope the hiring  manager is wowed. It isn’t sufficient to tell an interesting career anecdote and hope the interviewer is impressed. Job-seekers need to tell a story that is relevant to the potential hiring manager, that speaks to the hiring company’s challenges, needs and goals.

But how do you do you know what story to tell? Take a page from the marketing experts.

 

Applying Profiling to the Job Search

Companies that don’t take the time to understand their target customers can end up wasting their marketing budget on ineffective advertising designed to reach a mass audience in the hopes that something, somewhere, sticks. In the job search, this approach is akin to sending out thousands of resumes to any and every company you can think of, hoping that somebody, somewhere, will like your resume enough to call you for an interview.

To get better bang for their advertising dollars, smart companies have abandoned mass marketing in favor of target marketing. They segment their customer base into distinct groups, and tailor their marketing campaign to “speak” to the needs of each group. To assist with this segmentation, a technique called Profiling is used. Fictional “personas” are created to represent each customer type, and stories are built around those personas – where they live, what they do for a living, marital and parental status, age, cultural background, interests, career aspirations, values – the more details that go into fleshing out the persona, the better able the company is to create a marketing strategy that speaks to and engages their customers. [Read more about personas.]

Profiling can be a very powerful tool in a job search. By creating personas of your ideal next employer, you can get very clear on how to tell your career story in a way that engages the interest of potential hiring managers.

 

Crafting Employer Personas for Your Job Search

1. Define the “product”: What kinds of problems are you good at solving? What challenges do you like to step up to? What kinds of results are you excellent at delivering? What knowledge, training and attributes do you have that make you good at solving those problems and tackling those challenges ? What proof do you have from your career to validate your claims?

2. Segment your target market: Armed with a well defined “product,” start to create employer profiles – what kinds of companies have the problems you are good at solving – well established or still growing? Large corporation or small-to-midsized enterprise? Business-to-business or business-to-consumer? For profit, not-for-profit, or public sector? What industry? Targeting what markets? What kind of workplace culture? Valuing teamwork or valuing individual excellence? Innovative or conservative? What kind of hiring manager? What kind of team? What are their priority needs and goals?

3. Conduct market research: Take your time to answer these questions with as much detail as possible. Draw on past experience, discussions with networking contacts, and online research to validate the assumptions you are making about who needs your problem-solving skills.

4. Develop employer profiles: Use your research and the answers to your segmentation questions to create employer profiles. Some job-seekers may have only one employer profile – their expertise is so specialized that only a small group of very similar companies have need for it. Other job-seekers will discover that there are two or more kinds of companies that could use their expertise, or that they have different kinds of expertise, each suited to a different kind of company.

5. Create a persona for each profile group: Create a mental image of a typical company in each profile group. The more detail you can add to this mental image, the easier it will be for you to target your job search. It can be a fictional persona based on general characteristics, or it can be an actual company (or companies) that most closely matches the profile.

6. Map out your career story: With the company persona clear in your mind, decide what the company needs to know about you for them to recognize you as the solution to their problem. Which accomplishments from each of your current and previous jobs are most relevant to the target employer? Which metrics will matter most to them? Which responsibilities are most important to showcase?

Final Thoughts on Using the Personas Marketing Approach to Boost a Storied Job-Search

Armed with clearly segmented employer profiles, well-defined employer personas and a properly mapped-out strategy for telling their career story, job-seekers can target their search and tailor their career marketing collateral to “speak” to those companies that need them most.

For more information, see also these sections of Quintessential Careers:

 

This article is part of Job Action Day 2014.


Karen Siwak, founder of Resume Confidential, is a certified resume writer and job-search strategist who helps executives, senior managers and credentialed professionals market themselves for their next career move.

 

Career Gurus Share Job-Search Storytelling Tips

Compiled by Randall S. Hansen, Ph.D.

Ways job-seekers can use storytelling in their career/job-search…

TipsBe proactive in determining what your story will be. It’s very difficult to market yourself for opportunities before you really understand what you have to offer as it relates to the hiring managers’ needs. One tip: review job descriptions that interest you. Identify the problems the organizations are trying to solve and hone in on how YOU solve those problems. That is a great story to tell.

Once you determine what story interests your audience, use language and imagery best suited to reach them. Just as you wouldn’t order in French at a Chinese restaurant, don’t fill your resume and job-search materials with unfamiliar jargon or terms not explicitly related to your audience. When you know – and tell – your story clearly and succinctly, in a manner most accessible to them, you’ll be a head above the competition. – Miriam Salpeter, Keppie Careers

To tell your career story, use visual storytelling tools: presentations, infographics, portfolios, and social resumes. – Hannah Morgan, Career Sherpa.net

Start with your “inside story” – the silent one inside your head! Emphasize gratitude over grumbling, opportunities over problems, and strengths over shortcomings. What we focus on grows! – Susan Britton Whitcomb, TheAcademies.com

Perhaps the most important storytelling issue for job-seekers and careerists alike is understanding, developing, enhancing, and communicating a consistent narrative that describes them as a worker/job-seeker/employee. Once you have your narrative – the theme of your career – you can use that narrative to help create your career brand and the stories that showcase that theme. –  Randall Hansen, Ph.D., QuintCareers.com

Narratives should always be used during an interview. Job-seekers often hear that a great interview “should feel just like a good conversation.” That’s simply not true. A good interview should be a consistent but non-annoying sales pitch. Every question’s response should contain not just the answer but also the context – the narrative.

For example, very few people will answer the “what are your weaknesses?” question honestly. I’ve never heard a candidate say: “Well, actually, I have an explosive temper and clip my toenails in the office.” Most candidates will do that old turn-a-positive-into-a-negative strategy that they were teaching job-seekers in the 80s but that often backfires. I have heard candidates say things like “well, I am a perfectionist” or “I am a workaholic.” In the era prior to work-life balance, these responses might have been seen as a positive, but now they’re just not.

The best answer to a question like this one is a narrative. I usually give this formula when I’m coaching someone:

I used to have trouble with __________. I received feedback from my boss/my peers/my mentor that ____________ was affecting
my work. I listened to that feedback and worked hard on strategies to address it. I know that I’ve been successful in doing so because ____________.

Give me that narrative for an answer, and I know that you seek and respond to feedback, work well for bosses, or well with peers, or have a mentor. I also know that you can incorporate feedback and that you are motivated to self-assess progress. A narrative answer here is the A+ answer. – Maureen Crawford Hentz, recruiter and talent management guru

When it comes to attracting and relating on a resume or in a face-to-face meeting on a job interview or networking event, use the power of your story as a connector and point of relatability. Pretty much works every time. – Deborah Shane, DeborahShaneToolBox.com

Good stories work whether you are hunting for a job, trying to get a promotion, or even running your own business. – David Couper, David Couper Consulting

Stories establish an emotional connection between storyteller and listener and inspire the listener’s investment in the storyteller’s success. When stories convey moving content and are told with feeling, the listener feels an emotional bond with the storyteller. Often the listener – for example, a hiring manager interviewing you for a job vacancy – can empathize or relate the story to an aspect of his or her own life. That bond instantly enables the listener to invest emotionally in your success.

The Information Age and the era of knowledge workers may seem cutting edge, but in his popular book, A Whole New Mind, Daniel Pink asserts that society has moved beyond that mindset and into the Conceptual Age in which we are “creators and empathizers,” “pattern recognizers,” and “meaning makers.” Story is an important tool in this age because it enables us to “encapsulate, contextualize, and emotionalize.” Pink refers to story as “context enriched by emotion” and tells us that “story is high touch because stories almost always pack an emotional punch.” Gerry Lantz of Stories That Work, a firm that uses stories in branding, compares stories to information, noting that stories are accessible, involving, evocative, meaningful, and a product of the creative right brain, while information is processed through the rational left brain through analysis, interpretation, evaluation, and planning. Both information and stories are necessary.

Katharine Hansen, Ph.D., QuintCareers.com

For more information, see also these sections of Quintessential Careers:

JobActionDay.com: Job Action Day 2014

This article is part of Job Action Day 2014.

Storying Your Career Accomplishments

A Guest Post by Rick Gillis

I was once interviewing a recruiter on a radio show, and he told me, “Tell your listeners to tell a story.” He went on to say that when asked a question in the interview, yes/no answers don’t serve the purpose of allowing the recruiter to get a feel for who you are in that very short period.

accompsPersonally, my take on this advice is to tell you to plan on actively promoting yourself for your entire working life, which is Storytelling for Career Success!

As a society, we are taught from a very early age to be humble – not to brag on ourselves. But I’m here to tell you I don’t stand by this view and, at least on a personal level, I wish someone had at brought this fixation on humility to my attention when I was starting out.

Put another way, every celebrity you are fond of has a public-relations firm engaged for the sole purpose of keeping its client in the public eye. Who do you have?

You have you. You are the one who must communicate your accomplishments to prospective employers.

Career Accomplishments

Definition of an accomplishment: something done or achieved successfully.

To this definition of an accomplishment I would also add “something that you are proud of.”

To be clear, you do not have to invent the iPhone to do wonderful things in your career. Just doing your job well for an extended period of time is an accomplishment. If you weren’t accomplishing you would have been replaced!

To my job-search clients – those employed as well as unemployed – I promote creating an Accomplishments Inventory, a formal document that you will present at an interview and at any moment when your supervisor or your supervisor’s boss asks what you have been up to. Were you to engage me in your job-search, the creation of this document is not negotiable. It’s that important to your success in job search as well as on the job. (Here’s a sample Accomplishments document.)

I have a personal friend, a senior manager in a global construction firm, who for 11 years has provided a monthly list to his immediate supervisor of the five things of significance he accomplished this month as well as the five things he plans on getting done next month. His boss always knows exactly what my buddy is doing and more importantly he recognizes his value to the organization.

Keeping your supervisor informed of your on-the-job performance is not the same as an annual review. This technique is letting him/her know that you came in Saturday for an extra five hours on your own time to complete a project due next week. There is nothing wrong with pointing out this type of commitment. (A casual email to your supervisor to discuss a point dated and time-stamped from your office on an off-day can often be enough to make the point.)

Storytelling for Career Success

To bring all of these points together, let me provide you with a real-world example of the value of the accomplishments document. (And to those on the job, I hope you will consider creating an accomplishments journal.)

I worked with an engineer who, after 12 years raising a family, decided she was ready to get back into the workforce.

We worked the process, which is not just to review old resumes and performance reports, but also to make personal contact with previous co-workers, supervisors, vendors, clients, and any other professionals she could think of and ask them either of these questions: What impact did I have on the organization when I was there?/What difference did I make when we worked together?

As a result of her efforts, she provided me a list of 18 tangible accomplishments that still stood the test of time 12 years after the fact. This longevity was important because she knew she would not be entering the field at the (current) knowledge level that she had left with, but we were nevertheless attempting to get her placed as high up the ladder as we could.

She not only created a single-sentence statement for each accomplishment (see sample), but I also had her write out the story behind each accomplishment – the who, what, where, when, why, and how of each statement. My engineer then brought me 18 full pages with the story behind each accomplishment in great detail.

I glanced through the bunch and handed them back to her, whereupon she asked me, somewhat annoyed, if I was going to read them. I said no. We hadn’t done all that work for me. We did it for her. She now had all the ammunition necessary to go into any interview situation and defend her value proposition as the person the company should hire. Admittedly she took several interviews, but after a few months she landed an exceptionally well-paying position for a company who was really in need of her (previous) top-ranked skills and was willing to take the time and provide the training to bring her up to speed. Three years later, she is now responsible for two teams of engineers working very high-level projects.

Final Thoughts on storying your accomplishments

What I would like you to take away from article this is that you must be able to express to your employer how you are providing value today, how you provided value to the company yesterday, three days ago, three weeks ago, three months ago, and last year at this time – and then do it regularly. That value demonstration is tough to do, but not difficult if you have kept a weekly/monthly accounting of what has been keeping you busy. (By the way, this document will give you a heck of an advantage in your performance review.)

Your ability to tell the story of your value could be the difference between your being let go or retained during a next reduction in force.

I’ll end with a question: Were you required to re-apply for your job monthly, what would you tell your boss that would make him or her want to
keep you on board for another month? Consider Storytelling for Career Success.

For more information, see also these sections of Quintessential Careers:

JobActionDay.com: Job Action Day 2014

 

 

 

This article is part of Job Action Day 2014 and is reprinted here.

Rick Gillis of The Really Useful Job Search Company

Rick Gillis is career coach and guru – a pioneer of 21st century job search – an author of several career books, and founder of The Really Useful Job Search Company LLC. Rick, who has been quoted numerous times, from NPR to The Wall Street Journal, regularly speaks at colleges and universities, job-search networking groups, non-profit organizations, and professional associations. His claim to fame is his creation of the Short-Form Resume and his ‘mandatory’ Accomplishments Worksheet. Visit his Website or reach him by email using his contact form. His fourth job-search book, JOB! Learn How To Find Your Next Job In 1 Day, reviewed by QuintCareers.com.