Here at the conference I’m attending, I learned that the viral story of Johnny the Bagger is highly popular on the Internet and being used to inspire better customer service. It’s more than just about customer service though.
While Johnny’s story has inspired many, Barbara Glanz, in turn, inspired Johnny by talking about making people feel special, creating memories, putting your personal signature on your job, and changing the culture of the workplace.
The video slideshow says it best. And shows the power of story to motivate change.