Q and A with a Story Guru: Kimberly Burnham: Sharing Stories of Healing Inspires News Ways of Thinking

I encountered Kimberly Burnham during the recent Reinvention Summit 2, in which she was featured in a showcase of selected members of the “tribe.” She has a fascinating story, as well as intriguing ways of applying her story and story in general to help clients. The Q&A will run over the next several days.

Bio: Kimberly, the author of the upcoming book, The Nerve Whisperer, Create Your Life Through Brain Health, teaches people how to heal and change the story their nervous system is telling about chronic pain, lack of healing and autoimmune dysfunction.

Featured with other thought leaders, her Pearls of Wisdom chapter, “Fractals: Seeing the Patterns in Our Existence”, offers a unique perspective on pattern recognition and how we can improve our brain health, memory and physical enjoyment of life by observing what changes, while seeking to understand the world around us.

“The Eyes Observing Your World,” in Christine Kloser’s Pebbles in the Pond: Transforming the World One Person at a Time tells a remarkable story of vision recovery, offering hope for anyone with a potentially blinding condition, migraines, chronic pain, or immune dysfunction. Visit her online at her site.

Kimberly Burnham tells her story of vision recovery here (at a Books-a-Million book signing for Pearls of Wisdom).

Q&A with Kimberly Burnham, Question 1:

Q: You use your own story of vision recovery and the stories of your clients to inspire hope in people with genetic and neurological disorders. Can you talk a bit more about how you do that and the effect doing so has on clients?

A: When I was 28, working as a professional photographer, I found myself in an ophthalmologist’s office getting a diagnosis of keratoconus, a genetic condition of the cornea. He told me I might go blind, and since it was genetic, there was nothing I could do. It was depressing at first, but during a particularly bad migraine while in massage school, a profession you don’t have to see, to do, I found the courage to say, “This is not okay.” The diagnosis and symptoms propelled me along a journey into complementary and alternative medicine, where I found my own answers — I am migraine-free and have the best vision of my life right now at 54.

People diagnosed with a genetic condition want hope. Sharing stories of healing gives people a different way to think about it, encourages them to seek out their own answers and find solutions. Today I see a lot of adults and children with genetic conditions. Sometimes people disparage what I do by saying, “It is just the placebo effect.” If my clients with genetic conditions and brain dysfunction feel better, move in a more balanced way, have stronger joint and muscle function, improved vision, hearing, and energy levels all because of the placebo effect, I am good with that.

A Dozen Ways to Optimize Story-Driven Social Content: Marie Forleo and Corbett Barr [ #story12 ]

Reinvention Summit 2 is history, but I’m continuing to recap, synthesize, and expand on its 20 excellent sessions.

From a session with Marie Forleo (“My goal is to add more value to your world than you ever dreamed possible by giving you tools that you can immediately use to improve your business and life.”) and Corbett Barr (“I help people build cool stuff online”), I’m synthesizing bite-sized bits of advice about how to make the most of the social-driven social content you generate, both from a change-the-world perspective and a revenue-generation perspective.

    1. Speak and write in your own voice. Both Marie and Corbett described starting out after college in “soul-sucking” and “mind-numbing” jobs that they wanted to get out of as quickly as possible. Because Marie was so young — just 23 — when she struck out on her own, she felt she had to project her online presence in a highly professional manner. But it wasn’t her, and when she decided she had to write in own voice, she got much better results. Corbett found that the more open and honest he was, the more he connected with his audience, and the more the audience grew.
    1. Think about how you can be of service to your audience. That’s an especially useful trick Marie says, if you’re worried about what people think of you.
    2. Use mind tricks to overcome any fear of exposing your vulnerabilities. Marie advises remembering that it’s easy to have personal conversations and share you opinions at a party or other social situation; thus “it’s not that different online.” Corbett suggests that on your way to finding your voice and telling your story in a way that can relate to multiple people, make your audience feel you’re talking one-on-one to them.
    3. Conceptualize the “avatar” of your audience. Knowing the characteristics of your ideal customer or reader will help you appropriately target your audience. What is it about that person who identifies with your business’s mission and values? Consider also, Marie says, a individual avatar for individual services or products, as well as overall avatar. And be open to a greater audience beyond the avatar you conceptualize. Corbett suggests thinking through who the ideal people are you’re trying to help. Think about their representative issues. He notes that audience feedback and comments could not be more important.
    4. Learn what resonates with the consumers of your content and what they remember you for. For Marie, it has been her painful struggle to be “multi-passionate” and juggle her many interests. They remember tidbits like the fact that she’s from New Jersey and loves hip-hop. For Corbett, a post, 33 Things I’ve Never Told You (or, How to Re-Introduce Yourself and Kick Your Watered-Down Self in the Ass), became a “rallying cry for finding your voice.” He recommends that the stories you tell to your audience need to help people and relate to the actions you want them to take to help themselves.
    5. When it comes to social media, determine where you you want to focus your energy and attention. Once you choose your vehicle — Facebook LinkedIn, Twitter, or something else, Marie says, “dominate it.” She also gives particular attention to comments on her blog.
    6. Be transparent and be nice when communicating with your audience. Transparency especially comes into play if you have team members involved in your interactions with your audience. Be sure audience members know when it’s really you communicating and when it’s a team member. Corbett notes that if you’re nice to people, good things will happen — “just being there, being a real person, and caring about the people that contact you.”

  1. Be strategic. You have to really know your business model, Marie cautions. Not every piece of the business is about making money, but it’s still part of the strategy. For example, she doesn’t monetize her MarieTV initiative. Instead, she says, its “core driver is to make a difference.” Marie also advises giving up a bit of impulsiveness. For every project you’re considering jumping on, you have to ask yourself, for example, “What is the purpose of [this ebook]? Where does it fit into the strategy? Why am I gonna do this?” Each project needs to fit into big picture, the revenue model. Corbett suggests whittling 10 possible projects to one or or two. Part of strategy for Corbett is providing something of value. “Content is the way to demonstrate you have something of value,” he says. Indeed, for Marie, too, strategy is tied to value, and in turn to content: “You have to be clear on where you want business to go,” she says. “You have to know where you’re going so you can reverse-engineer where the content goes.”
  2. Find your mechanism for self-actualization. For some, it might be expression through social media, but for for Marie, starting a business — taking ownership, taking risks — has been the tool for self-actualization. “Starting a business is the best personal development you can find,” she observes.
  3. Get on the “No Train.” “Give an immediate ‘no’ to every new idea,” Marie exhorts (especially to women). She has published several blog posts and videos about the “no train,” the most explanatory of which is probably this one, where she writes: “When you’re on the No Train, you allow ‘no’ to be your initial response to new projects, new requests, new demands on your time.” Later, if projects fit into the strategy, they can come off the “no train.
  4. Train yourself to be a better copywriter. Content has its limits, Marie say, if you can’t write a great headline, email subject line, or tweet. Your copy should inspire your audience to take action, so use storytelling to enhance your calls to action. Marie’s favorite copywriting resources include Copyblogger and Social Triggers.
  5. Ask yourself: What, how, and why. Corbett recommends asking these three questions about your venture: What value will I help people with? How will I do that? Why should anyone care? Further, why should anyone pay attention to my blog, business vs. others. How can I be different from any others?

See also Corbett’s Start a Blog That matters and Think Traffic.

Constructing Your Own Storyworld that Unites and Integrates Others: Jeff Gomez [ #story12 ]

Reinvention Summit 2 is history, but I’m continuing to recap, synthesize, and expand on its 20 excellent sessions.

When Jeff Gomez, arguably the best-known figure in transmedia storytelling, talks about creating storyworlds — he is, on one level, talking about “properties,” the brands like Disney’s Pirates of the Caribbean and Mattel’s Hot Wheels for which his company, Starlight Runner Entertainment, created transmedia products. (By the way, get a good feel for how transmedia storytelling works with these properties and what it looks like by clicking on the clients on this Starlight Runner page.)

But most of what Gomez talked about in his Reinvention Summit 2 session (essentially a conversation with Reinvention Summit founder Michael Margolis) was people — individuals and groups — creating story worlds into which to invite other people.

How and under what circumstances might someone want to create a story world? Growing up, Jeff learned to do so as a survival tactic, as part of a quest to find happiness. Today, he points to a democratizing participative narrative in which groups, using technology as a tool, poke holes in the dominant narrative and create a new story. Here, he cites examples such as the Arab Spring protests, and the activism that effected change surrounding controversies over Planned Parenthood and the proposed SOPA/PIPA legislation.

Jeff, he says, came into the world with many strikes against him. He was born to a single mother and with a facial paralysis that left one side of his face immobile. He was placed in foster care, in a nice home in which he experienced unconditional love for a few years. He saw a way of existence that stuck with him for the rest of his life.

Eventually his mother reclaimed him, and he lived in projects of New York City, in an environment he describes as dark, negative, and violent. He was bullied and kicked around. (Here, the summit participants suggested that bullies are the way they are because they have not been able to express their stories. “Maybe the core of a bully is someone who can’t get their story out,” said one attendee.)

Because of his early imprinting in the loving foster home, Jeff knew his life didn’t have to be that way. Though he found it difficult to make connections and build relationships, he plotted a strategy to make those connections to be happy again. He knew there was a different way to be and asked, “Why can’t I have that again?”

His pain was the setup for his own story. Though Jeff observes that plenty of storytellers don’t come from a place of pain, the truly timeless kind of entertainment springs from stories informed by the darker aspects of the human condition, he says; being an outsider who overcomes pain is foundational to the storytelling process.

In his youthful outsider world, Jeff was drawn to fantasy, mythology, comic books, and Dungeons and Dragons. Because he also didn’t want to grow up, Dungeons and Dragons became a tool to maintain a spirit of make believe. Realizing that D&D is a storytelling game in which players participate in the story, Jeff asked the tough guys in his neighborhood if they wanted to enter that world. Indeed, they came in and created characters, Jeff recalls.

The secret to getting them to come back was ask their aspirations. “What did they want to see in a world like this?” Jeff observed them experiencing something like reverie, reflecting on things they had never thought about. To get a tough guy to follow him, Jeff had to drop all pretense. and not see the person everyone else saw based on outward appearance. Jeff says he had to “start speaking to the person inside them I hoped they would be.” Jeff carefully integrated their fantasies into the game, engaging them on their emotional level, and writing them into the mythology. Jeff notes that this participatory approach harkens back to the earliest storytelling around tribal fires.

At this point, we might ask, how can we incorporate this idea of constructing a story world — into which we can unite and integrate others — into our own lives? I feel the answer to that question for me is just within my grasp, but I’m not quite there. What if you are not as deeply steeped in fantasy, mythology, and gaming as Jeff is — as I am not? What if the “place of pain” in your origin story is really not all that painful — as mine isn’t? Sure, I’ve had painful points in my life, but not the way Jeff has and many others have.

Three years ago, I attempted to apply Jeff’s characteristics of a transmedia production to the notion of individuals and job-seekers using transmedia storytelling to tell their personal stories and brand themselves (here and here). I think I was somewhat on target with the transmedia part, but I largely overlooked the part about crafting a story world to begin with.

To do so effectively, we need to bring in mythology and archetypes, Jeff says. He contends we also need a message. Because “every story has been told,” he says, the message beneath our concept has to really makes connections between the “property” (in this case the person) and audience. The “properties” that moves us are the ones where we connect emotionally with the story.

Jeff talks about the Grand Narrative, the story that …
… reaches back to the dawn of humanity.
… contains wisdom and truth of human existence.
… filters through bittersweetness of own existence.
… embodies our collective human experience.

“Each of us is capable of shaping our own persona in a poignant way,” Jeff says. He raises tantalizing questions about doing so.

How might you construct a story world in your own life? How would you use that world, and how would you invite others to participate?

Followup: Projects for May 16 International Day for Sharing Life Stories 2012

Last week, I noted that projects would soon be announced for this month’s International Day for Sharing Life Stories (May 16).

Indeed, organizers posted a JPG on the event’s Facebook page. Click here to see the image.

Essentially, organizers suggest participants share a high-resolution photo this month on the Facebook page and answer the question, “Why is this moment meaningful for you?”

The content may then be eligible to part of an ebook published by the Museum of the Person Brazil (see image above). You can review the ebook here.

Q and A with a Story Guru: Patricia Keener: Digital Age Creates Call for Different Approach to Storytelling

See a photo of Patricia, her bio, Part 1 of this Q&A, Part 2, Part 3, and Part 4.

Q&A with Patricia Keener, Question 5:

Q: What future trends or directions do you foresee for story/storytelling/ narrative? What aspirations do you have personally for your own story work?

A: Already the digital age has created a call for a different approach to storytelling — your bio on LinkedIn, your brand on Facebook, your message on Twitter. I think that has influenced how organisations have communicated their story and is a place where people need to really consider their personal branding.

There are all sorts of innovative applications happening using stories. Doctors at Harvard Medical School are given stories and novels to read to encourage humane treatment of their patients. Lawyers continually use stories in court to persuade. Public-health bodies lobby TV shows to get their health issues included in popular narratives. Even a study last year in the US showed how people with hypertension did better listening to stories.

From a career perspective, it’s more challenging than ever to stand out from all the other applicants; being able to express yourself in a story projects confidence and often makes you a more memorable candidate.

I’d personally like to explore corporate storytelling, how companies are being supported in redesigning their stories while they are experiencing change and how stories can help people to develop their own personal resilience.

Q and A with a Story Guru: Patricia Keener: Overview of Storytelling in the UK

See a photo of Patricia, her bio, Part 1 of this Q&A, Part 2, and Part 3.

Q&A with Patricia Keener, Question 4:

Q: Where are some of the places in the UK specifically you have observed storytelling recently?

A: It seems as if I’m encountering story everywhere I go this year. At the iRelaunch London conference, which was designed to help people with gaps get back into work, they talked about the importance of knowing their career story and being able to confidently tell it.

At The Society for Storytelling’s annual conference called Wise Enough to Play the Fool, I had the opportunity to meet people who use storytelling in education, prisons, business, and performing on the storytelling circuit. I attended several interesting workshops: “Stories Work” with Katrice Horsley, the UK story telling laureate; “Truth and Lies” with Christine McMahon; and The Comedy Equation with American Lynne Cullen American Lynne Cullen, as well as enjoyed some great examples by up-and-coming storytellers.

Upcoming story projects that I am working on at the moment include revamping my four-week Career Workshop to focus on “Telling you Career Story” for September; creating a workshop on resilience (which will have a large story element) for secondary-school students; compiling a collection of stories of successful international job-seekers as part of a book; and running a webinar on “How to make Impact at Work,” which has a section on using storytelling to influence in business.

Reinventing the Customer Story: Casey Hibbard #story12

Reinvention Summit 2 is history, but I’m continuing to recap, synthesize, and expand on its 20 excellent sessions.

A post by Lou Hoffman in his blog, Storytelling Techniques for Effective Business Communications, made an interesting juxtaposition with the Reinvention Summit 2 session presented by Casey Hibbard. (Interestingly, both Lou and and Casey have been part of my Q&A series.)

Lou contends that a typical customer case study follows a standard formula:

  1. Here’s the problem
  2. It was a horrible
  3. Fortunately, ACME Technology came to the rescue
  4. Snapshot of the product(s) from ACME
  5. It was easy to install
  6. Here’s how we did it
  7. Quantify the benefits
  8. We’re thrilled

He was attracted to this video, describing customer Suncorp’s experience with vendor Net App, for its fresh approach. He liked the emotional dimension of describing how Net App enabled Suncorp’s IT department to become a “launchpad” (as opposed to more typical corporate-speak jargon). He liked that Net App was barely mentioned in the piece, and the focus stayed on Suncorp. He admired the production values — “fresh camera angles,” “energetic pace,” and simple audio. He liked that the video is just 101 seconds. Overall, Lou was impressed by the emotional impact of the story told, including the imagery of IT professionals flying kites.

Casey Hibbard would call the Suncorps/Net App vignette a “success story” rather than “case study.” In her book, Stories that Sell, she makes this distinction:

… a success story is an overview of the customer’s experience with your products, services, or company. Case studies, usually two or more pages, go into more specifics about one or more customers, providing greater detail about certain aspects of a customer’s experience.

She notes, however, that “most organizations call their customer stories case studies, success stories, customer profiles, or a number of other names, without regard to these specific definitions.”

Would Casey say the piece fits into her six characteristics for a compelling customer story (graphic at top, right) — right customer, right time, right questions, right focus, right results, and right quotes? Probably since the story is, in fact, as Lou notes, compelling.

As for its structure compared to what Lou presents as the standard formula, Casey observes that googling “customer success story” or “customer case study” often reveals stories with “a traditional flow with classic subheads: ‘Company’ or ‘Background,’ ‘Challenge,’ ‘Solution,’ and ‘Results.'” (Note that she seems to be talking primarily about stories in print rather than video.) The standard formats, as Lou points out, just don’t draw people in because they’re so overdone. Casey writes:

… because it’s so common, this format may not be as engaging for readers as other approaches, especially for audiences who frequently read customer stories as they evaluate products or services. Just like a direct mail piece or a Web site, a customer story should be designed in a way that stands apart and draws in readers.

Instead, Casey offers other formats, such as a journalistic feature story, a Q&A, a story-within-a-story, the expected-results story, and the customer-focused story (which seems to fit the Suncorp/Net App story).

The lesson here — from both Lou and Casey — is that you can go far beyond standard customer-story/case-study structures and formats to create an emotional connection with your audience and draw people to your message.

More from and about Casey:

Q and A with a Story Guru: Patricia Keener: Storying an Experience that Feels Real

story_practitioners_small.jpg

See a photo of Patricia, her bio, Part 1 of this Q&A, and Part 2.

Q&A with Patricia Keener, Question 3:

Q: What are a few of the most important principles of effective presentations — especially as regards integrating stories — that you impart to your clients?

A: I work with a wide variety of different clients on improving their presentation skills; many with a technical or clinical background where it is important to relay that type of information to an audience. One main point I stress is that creating a presentation is more than taking your research or notes and putting them into a PowerPoint presentation. Presentations are meant to be persuasive and motivating to an audience and sit between Report writing (all the facts and figures) and Story (communicating in an expressive and dramatic manner.) Nancy Duarte in her book, Resonate, has an excellent section that explores this idea in more detail. I attended an international medical conference in Germany, and one of the best presentations was given by an Italian doctor who not only shared the results of his study on using a new treatment for HIV, but then a before-and-after picture of a young patient whose story he shared, thus he was able to tie together the technical information with the emotions of the audience. Annette Simmons, author of The Story Factor: Inspiration, Influence, and Persuasion through the Art of Storytelling, said, “Story is your opportunity to create in your listeners’ imagination an experience that feels real.”

Using stories, case studies, examples, analogies and metaphors are all tools that can create a more memorable presentation. Unlike a typical story setting you might use for an interview where you are the hero of the story, in a presentation — the audience is the hero. It is important that your information is relevant to them and they can see themselves in the story. In essence you act as a mentor to the audience. Imagery makes the story/content come alive in the audience’s mind, so I encourage my clients to use word pictures. Just like a story, a good presentation needs to have a clear beginning, middle and end.

Stories we believe can be very powerful. I was working with someone who experienced incredible nerves while presenting but in one-to-one conversation was a confident young woman. Some questioning and listening later revealed that she had had some negative feedback from a boss of hers a few years ago about her ability to present that was underlying every subsequent presentation she was asked to give. She had created a story in which she believed that she was rubbish at presenting. By using some NLP re-framing techniques, we began to look at how we could better resource her and create a new story.